Learning & Development Systems and Process Training Specialist

Modern Family Law • Full-time • Remote (Colorado, United States, US) • $80k - $96k / year • 18h ago

Modern Family Law, a rapidly expanding national family law firm, is seeking an innovative, highly skilled Learning & Development Systems and Process Training Specialist to join our Learning & Development Department. Modern Family Law offers competitive compensation, a wide range of benefits, and a culture built on family values.

This role is hybrid, but the Learning & Development Systems and Process Training Specialist must reside in Colorado, Georgia, or Texas.

The Learning & Development Systems and Process Training Specialist will serve as Modern Family Law's primary expert for training and supporting internal users on firm technology systems, workflows, and process updates. You'll play a key role in helping employees confidently navigate tools, adopt new procedures, and stay aligned with evolving operational standards.

You will work closely with Operations, IT, and Managing Attorneys/Partners to stay ahead of process changes, translate technical updates into clear and user-friendly learning experiences, and develop comprehensive documentation, including policies, SOPs, and job aids, that ensures smooth adoption of Firm tools and policies.

This role is an excellent fit for someone who is naturally curious about how systems function, passionate about helping others build confidence with technology, and skilled at simplifying complex workflows into practical, accessible learning solutions. Success in this role requires strong instructional design expertise, outstanding facilitation skills, and a genuine desire to create learning experiences that improve consistency, efficiency, and day-to-day workflow across the Firm.

Responsibilities include:

Training & Enablement

· Design and deliver training programs, job aids, and quick-reference guides for all internal systems, operational processes, and policies, with a particular emphasis on Salesforce-based workflows and integrated applications.

· Conduct live virtual training sessions and develop on-demand modules, including new-hire systems training, refresher courses, and targeted skill-building sessions.

· Maintain a current knowledge base with step-by-step documentation, screenshots, and short video demonstrations.

· Provide hands-on support to users adapting to new features, processes, workflows, or system changes.

Process & Change Management

· Partner with Operations, IT, and other key stakeholders to remain informed about upcoming system updates, integrations, policy changes, and automation initiatives.

· Collaborate with subject matter experts to gather process details and draft comprehensive Standard Operating Procedures for core business functions.

· Translate technical updates into clear, user-friendly instructions and workflows for attorneys, paralegals, and support staff.

· Develop and execute communication plans for firm-wide process changes to ensure all users know what's changing, why it matters, and how to adapt.

· Monitor adoption and identify training gaps or resistance points, then address them proactively.

Continuous Improvement

· Gather and analyze user feedback to refine training programs and recommend process improvements.

· Support testing of new tools and features from a training perspective to ensure smooth launches.

· Collaborate with L&D colleagues and relevant stakeholders to align tech/process training with core legal skills development for a seamless learning experience.

Requirements

Position Requirements:

·Modern Family Law operates as a remote-first firm; however, this position is considered "hybrid". While most responsibilities can be performed remotely, the role requires the ability to work from the office or appear in person as business needs arise. All employees are expected to maintain a professional home workspace with a reliable internet connection and to be available during normal business hours.

· 3+ years of experience in Learning & Development, Technical Training, or Process Enablement (professional services or legal environment preferred).

· Bachelor's degree preferred.

· Strong technical aptitude with the ability to quickly learn and teach complex software platforms.

· Hands-on experience with Salesforce or similar enterprise CRM/workflow systems.

· Proven ability to create clear and engaging instructional materials (e.g., step-by-step guides, video tutorials, job aids).

· Excellent instructional design, presentation, and facilitation skills, with the ability to explain technical concepts to non-technical audiences.

· Proficiency with tools such as LMS platforms, Microsoft Office/365, and screen-capture/video tools.

· High level knowledge and experience working with the Microsoft Suite of products such as Word, Excel, PowerPoint; Adobe; and Zoom Conferencing Technology.

Skills and Competencies:

· Ability to communicate professionally and interact effectively with all levels of personnel, including management staff and support staff.

· Proactive self-starter with the ability to understand detailed tasks within a broader strategic context.

· Strong collaboration and communication skills when working with cross-functional teams.

· Exceptional written and communication skills with strong attention to detail.

· Ability to manage multiple priorities with a client-focused, service-oriented mindset.

· Demonstrated reliability, strong attention to detail, and the ability to learn new technology quickly.

· Excellent client service skills and ability to handle multiple projects simultaneously in an organized manner with minimal supervision.

· Flexibility and adaptability to shifting priorities, with the ability to remain effective under pressure and meet strict deadlines.

Mandatory Notices for Applicants:

ADA Compliance: Candidates must be able to perform the role with or without reasonable accommodation. Requests for accommodation should be made to the Director of People Operations in advance.

Compensation and Benefits: Salary Range: $80,000-$96,000, adjusted for experience, location, and job-related factors. This range is a reasonably reliable estimate of the base salary that this individual is expected to receive.

Comprehensive benefits package includes health insurance, HSA/FSA options, short-term and long-term disability, dental and vision care, life insurance, 401(k), vacation, sick time, and access to an employee assistance program. Additional voluntary benefits include accident insurance, life insurance, disability insurance, critical illness insurance, long-term care insurance, and pet insurance. Commuter and transit benefits may be available in some locations.

Modern Family Law will consider all qualified applicants with arrest or conviction records. Modern Family Law is committed to diversity and inclusion in the workplace and has zero tolerance for harassment of any kind. Individuals seeking employment at MFL are considered without regard to their race, color, religion, sex, sexual orientation, gender identity, transgender experience, national origin, age, marital status, ancestry, disability, military status (including discharge status), genetic information, or any other protected class status as set forth by local, state, and federal law.

Benefits