As an Learning Operations Manager at Uplimit, you will empower our enterprise customers to get the most out of our AI-powered learning platform, used by hundreds of thousands of learners. You’ll embed deeply with customers during onboarding and ongoing delivery, providing high-touch support to ensure their program success.
This role is perfect for someone who loves turning complexity into clear operating rhythms. You thrive on structure, precision, and follow-through; you spot risks early, build repeatable processes, and keep multi-stakeholder programs reliably on track.
Key Responsibilities
Own operational excellence for high visibility learning program portfolios
- Serve as a dedicated operational partner to enterprise customers, aligned to their program owners and internal stakeholders.
- Help run the “operating system” for blended programs at scale: timelines, cohort schedules, content readiness, facilitator logistics, communications, and learner support.
- Build and maintain playbooks, checklists, and templates that reduce effort and increase delivery consistency.
- Anticipate operational risks and resolve issues quickly to keep programs on track through launch and delivery.
Enable customer teams to manage logistics independently
- Partner with Customer Success Managers during onboarding and major launches to ensure customer teams are execution-ready.
- Deliver enablement sessions focused on how to operationalize programs on Uplimit.
- Monitor program health signals (qualitative and quantitative) to identify friction early and fix root causes.
Platform support + customer advocacy
- Serve as the go-to resource for platform questions and delivery-time issues, especially during active cohorts or high-volume launches.
- Troubleshoot and resolve customer questions, escalating and filing product bugs/tickets when needed.
- Identify recurring operational friction and partner with Product + CS to improve scale-readiness, reliability, and usability for enterprise blended-learning models.
- Help customers adopt new platform capabilities when they improve logistics, scale, or learner experience.
You will thrive in this role if you have
- Exceptional organization and operational program management strength. You’re great at building systems, managing dependencies, and keeping large, multi-part programs running smoothly.
- Enterprise client-facing experience. You’ve supported complex customers in consulting, enablement, program delivery, or product support environments.
- Strong problem-solving skills. You can quickly understand a messy reality and turn it into a clear plan and next steps.
- Adaptability. You thrive in a startup environment where priorities shift and you balance enablement, support, and operational troubleshooting in the same day.
- Interest in AI-enabled learning. You’re excited about AI’s potential in learning — especially when it supports scale, consistency, and measurable outcomes.
At Uplimit, we believe in fair and competitive compensation. The base salary for this role is targeted between $105,000 and $115,000, depending on factors like your experience, skills, and location. In addition to base pay, all employees receive a comprehensive benefits package, and this role may also be eligible for equity. Our compensation ranges are reviewed regularly and may be adjusted over time.
