Senior Learning Consultant (In office - Toronto)
Now Brewing – Senior Learning Consultant! #tobeapartner
From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.
This role helps contribute to the success of the company by managing national leadership learning and talent development (L&TD) initiatives - including the development of complex new curricula, programs, and processes, consulting, contracting, identifying and delivering learning and development (L&D) programs and experiences for specific client groups that result in enhanced partner (employee) capability and business performance - to meet the needs of the Starbucks Canada business.
The learning consultant identifies, articulates and champions the development needs and leverages analytics and business acumen to influence L&D portion of annual people plan. Core skills such as coaching, influencing, facilitation, communication, process development and critical thinking enable success.
As a Senior Learning Consultant, You Will
- Consult, contract, influence and negotiate stakeholder agreements and commitment for proposed L&D solutions.
- Manage the full lifecycle of learning program development process —from initiation through completion—including project management, needs analysis, scoping, defining deliverables, content development, implementation and sustainment, milestone and resource tracking, and reporting.
- Develop overall implementation strategies that include measuring and evaluating learning solutions using feedback and metrics to inform continuous improvement and ensure they meet or improve upon business performance & develop partner capability.
- Partner cross functionally with U.S. and global peers for alignment on sustainment and development of broad scale learning programs and initiatives.
- Use knowledge of the company's business model and goals; uses financial and organizational data to build and document the business case for investing in learning solutions.
- Stay atuned to internal and external factors that impact learning and performance in organizations; remains aware of trends and anticipates opportunities to add value to the business.
- Lead the design and creation of blended, digital, and instructor-led experiences in adherence to Starbucks design standards and grounded in adult learning theory.
- Apply an in-depth understanding of the business environment, industry strategies, and organizational structures to construct business cases for proposed solutions.
- Establish and refine learning and performance improvement plans that support the business unit’s strategic direction; analyses the effectiveness of existing learning and performance-improvement strategies.
- Ensure alignment between enterprise L&D strategies and business unit–specific strategy.
- Manage, market, conduct and facilitate the delivery of L&D programs and processes.
- Localize core L&D programs using standardized design principles to fit client needs.
We’d love to Hear From People With
- 6+ years experience implementing and managing learning programs and talent platforms
- 8+ years experience facilitating group process, formal L&D programs and delivering presentations
- 6+ years experience with individual and organizational performance consulting
- 6+ years experience developing recommendations for learning solutions that meet business needs
- 2+ years experience leveraging learning technologies (such as learning management systems and social media)
- Puts the Customer First: Has a relentless focus on the customer. Understands what the customer wants and how to best deliver the experience.
- Works Well with Others: Listens and communicates well with others within and outside of Starbucks. Creates a team environment that is positive and productive.
- Leads Courageously: Takes personal responsibility to do the right thing and persists in times of challenge or uncertainty. Adapts quickly to change and makes timely, thoughtful decisions.
- Develops Continuously: Continuously seek opportunities to improve self and others. Leads with trust, honesty and commitment to hire, coach and develop partners to achieve their potential.
- Achieves Results: Understands what drives overall business success and is accountable to prioritize and deliver quality results. Demonstrates knowledge of core products and processes to get results. Anticipates obstacles and takes action to prevent or minimize their impact.
- Retail experience
- Bilingual as an asset
Compensation & Benefits
The typical hiring range for this position is $77,900.00-$106,060.00 CAD Annually. Your base pay will reflect the market location and may vary based on your experience, skills, and internal equity.
From free coffee to competitive pay, Starbucks is proud to offer a comprehensive compensation and benefits package to our eligible part-time and full-time partners. Benefits include tuition reimbursement, health coverage with a variety of plans to choose from, and stock & savings programs like our equity reward program, Bean Stock. What’s more, Starbucks offers flexible scheduling and opportunities for paid time off. Visit starbucksbenefits.ca for details.
We believe we do our best work when we're together, which is why we're onsite four days a week.
Join us and inspire with every cup. Apply today!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, 2SLGBTQIA+, veterans and persons with disabilities are encouraged to apply.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us via email at applicantaccommodation.
