Learning & Development Specialist

VikingCloud • Full-time • Lisboa, PT • 1d ago

Learning & Development Specialist

Location: Portugal

About VikingCloud

VikingCloud is the leading Predict-to-Prevent cybersecurity and compliance company, offering businesses a single, integrated solution to make informed, predictive, and cost-effective risk mitigation decisions – faster. Powered by the Asgard Platform™, the industry’s largest repository of anonymized cybersecurity and compliance event data, we continuously monitor and analyze over 6+ billion online events every day.

VikingCloud is the one-stop partner trusted by 4+ million customers to provide the predictive intelligence and competitive edge they need to stay one step ahead of cybersecurity and compliance disruptions to their business. Our 1,000 dedicated cybersecurity and compliance expert advisors understand that it’s not just about technology. It’s about transacting business and delivering an exceptional customer experience every day, without fail. That’s the measurable value we deliver. And that’s what we call, Business Uninterrupted.

Responsibilities

• Deliver onboarding and campaign-specific training covering systems, tools, and compliance.

• Support technical setup for new hires, including equipment checks and system access creation.

• Customize learning paths and materials to match operational needs and learner levels.

• Track trainee progress through feedback, assessments, and coordination with team managers.

• Evaluate training outcomes and adjust content to reflect process updates or quality trends.

• Assist team leaders and trainers in resolving training challenges in both group and one-on-one settings and provide ongoing feedback.

• Regularly update training content, including scripts, guides, and knowledge checks.

• Create and manage online exams and quizzes to reinforce learning and measure readiness.

Qualifications

• Minimum education: High school diploma or equivalent

• 3+ years of experience in Learning & Development roles, with a strong background supporting fast-paced, large-scale Contact Center operations, in close partnership with Operations.

• Certified Trainer (CCP – Portugal’s Pedagogical Competence Certificate)

• Fluency in English, C1 level.

• Excellent organizational skills and ability to multitask.

• Excellent attention to details and continuous improvement mindset

• Excellent interpersonal and communication skills

• IT proficiency with MS Office Applications (e.g. Outlook, Excel, Word and PowerPoint).

• Energetic self-starter with a positive attitude and excellent customer service skills

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, political affiliation or opinion, medical condition, status as a veteran, and/or any other federal, state, or local protected class.

Employment Disclaimer: This position is advertised on behalf of Conectys Portugal (also known as Arcowave Portugal, Lda.), who will be the sole employer for all successful candidates. Conectys Portugal will be responsible for all employment legal obligations, employment protections, and employment remuneration and benefits. No employment relationship will exist with any other party involved in the recruitment process.

Privacy Disclaimer: As part of our recruitment and selection process, please be informed that your application data will be processed in accordance with applicable data protection laws, including the GDPR. To facilitate this process, your personal data shall be shared with Arcowave Portugal, Lda., as well as third-party service providers, who may assist with candidate assessment, recruitment administration, and background screening and vetting checks. These third parties are contractually bound to keep your information confidential and to use it solely for purposes related to the recruitment process. By submitting your application, you consent to this sharing of your data. For more information on how we handle your data, please refer to our Privacy Policy and Notice.