💼 Position: Enablement – Learning Designer (AI Learning Platforms)
💵 Salary: up to £85,000
🌍 Location: Hybrid – London, UK
Are you a Learning Designer passionate about shaping the future of workplace learning through AI-driven platforms?
We’re seeking an Enablement Learning Designer to join a global trading and investment leader, working within the Trading Services function to design and deliver cutting-edge digital learning experiences. You’ll play a key role in empowering teams with the skills and confidence to deliver world-class customer service and master complex financial products — all through intelligent, adaptive learning systems.
What will you do?
✅ Design & Develop Learning Content
Apply proven instructional design models (ADDIE, SAM) to create engaging, measurable digital learning — including eLearning, microlearning, videos, simulations, and digital job aids.
🤖 Drive AI-Powered Learning Innovation
Leverage AI-enabled platforms (such as Sana, Docebo, or Cornerstone) to build personalised learning paths, automate reinforcement, and use analytics to continuously optimise content.
🤝 Collaborate Across Teams
Partner with experts across Trading Services, Product, and Compliance to transform complex financial concepts into accessible, impactful learning experiences aligned with business and regulatory goals.
🚀 Champion Continuous Improvement
Promote learning agility and innovation by exploring emerging technologies and embedding AI-driven approaches into the global learning strategy.
What do you need?
- 3–5 years’ experience in instructional or learning design within a corporate or customer service environment.
- Hands-on experience with AI-powered learning platforms (Sana, Docebo, Cornerstone AI, etc.).
- Proficiency in digital learning tools such as Articulate 360, Rise, Camtasia, or Adobe Captivate.
- Excellent communication and analytical skills to measure and enhance learning impact.
Bonus points for:
- Knowledge of financial services, fintech, or trading products.
- Experience designing customer service or product training for global audiences.
- Familiarity with conversational AI, chatbots, or knowledge management systems.
What’s in it for you?
- Shape the future of learning in a global organisation investing heavily in AI and innovation.
- Access cutting-edge learning technologies and professional development opportunities.
- Join a forward-thinking culture that values innovation, inclusivity, and continuous growth.
- Work on impactful projects that directly enhance customer experience and service excellence.
Don’t miss this opportunity to be at the forefront of AI-driven learning transformation.
e.dickinson@franklinfitch.com
+1 212 970 7603
