People and Operations Manager

TNT Growth • Full-time • Remote (US) • $70k / year • 3w ago

Role Overview

We're looking for a proactive People & Ops Manager to build and manage the people and process engine of the business. You'll work directly with Levana (Head of Ops) to take HR, internal ops, and learning & development off her plate and into your hands.

This role is all about execution. You’ll build simple systems, keep everything running smoothly, and make sure our people and processes are performing — so the rest of the team can focus on delivery and growth.

You’ll thrive here if you love structure, follow up without being chased, and can confidently hold others accountable while keeping things human.

Key Responsibilities

1. HR & People Ops

Manage all hiring logistics (CV screening, interview scheduling, offer letters)
Maintain employee records and contract templates
Own onboarding/offboarding workflows (checklists, tech setup, Day 1 planning)
Track performance reviews and probation periods
First point of contact for HR queries (leave, contracts, sickness)
Keep us compliant (policies, documentation, handbooks)

2. Learning & Development

Own the internal training calendar
Own the TNA process
Maintain onboarding documents, role scorecards, and SOPs
Track completion of 1:1s, learning sessions, and training cadences
Support career development tracking and promotion reviews

3. Business Ops

Own the team’s operating rhythm (meetings, agendas, reminders)
Prep for leadership meetings, capture notes, track actions
Manage and audit tool stack (ClickUp, Notion, Slack, HR tools)
Keep ClickUp dashboards clean, consistent, and useful
Document internal processes into SOPs
Spin up new processes with stakeholder input within 24 hours of a gap or idea being identified
Train teams on new processes to ensure quick adoption
Line manage the VA

4. Admin & Culture

Plan virtual socials and team events
Run bi-monthly pulse surveys and highlight themes
Track birthdays, anniversaries, and key milestones
Support Head of Ops on priority projects and business hygiene

Key Outputs (What Success Looks Like)

Hiring pipeline moves fast and efficiently
Onboarding is smooth, prepped, and complete before Day 1
Performance reviews run on time without chasing
SOPs are clear, accessible, and followed
New processes are designed, signed off, and rolled out (with training) within 24 hours of being identified
Meeting cadences run without friction
ClickUp is organised and trusted across teams
L&D calendar is maintained and delivered monthly
Morale is tracked proactively, not reactively

Tools You'll Use Daily

Slack, ClickUp, Google Workspace, Notion, Loom, HiBob or similar HR tools

A Week in the Life

Monday