Role Overview

We're looking for a proactive People & Ops Manager to build and manage the people and process engine of the business. You'll work directly with Levana (Head of Ops) to take HR, internal ops, and learning & development off her plate and into your hands.

This role is all about execution. You’ll build simple systems, keep everything running smoothly, and make sure our people and processes are performing — so the rest of the team can focus on delivery and growth.

You’ll thrive here if you love structure, follow up without being chased, and can confidently hold others accountable while keeping things human.

Key Responsibilities

1. HR & People Ops

Manage all hiring logistics (CV screening, interview scheduling, offer letters)
Maintain employee records and contract templates
Own onboarding/offboarding workflows (checklists, tech setup, Day 1 planning)
Track performance reviews and probation periods
First point of contact for HR queries (leave, contracts, sickness)
Keep us compliant (policies, documentation, handbooks)

2. Learning & Development

Own the internal training calendar
Own the TNA process
Maintain onboarding documents, role scorecards, and SOPs
Track completion of 1:1s, learning sessions, and training cadences
Support career development tracking and promotion reviews

3. Business Ops

Own the team’s operating rhythm (meetings, agendas, reminders)
Prep for leadership meetings, capture notes, track actions
Manage and audit tool stack (ClickUp, Notion, Slack, HR tools)
Keep ClickUp dashboards clean, consistent, and useful
Document internal processes into SOPs
Spin up new processes with stakeholder input within 24 hours of a gap or idea being identified
Train teams on new processes to ensure quick adoption
Line manage the VA

4. Admin & Culture

Plan virtual socials and team events
Run bi-monthly pulse surveys and highlight themes
Track birthdays, anniversaries, and key milestones
Support Head of Ops on priority projects and business hygiene

Key Outputs (What Success Looks Like)

Hiring pipeline moves fast and efficiently
Onboarding is smooth, prepped, and complete before Day 1
Performance reviews run on time without chasing
SOPs are clear, accessible, and followed
New processes are designed, signed off, and rolled out (with training) within 24 hours of being identified
Meeting cadences run without friction
ClickUp is organised and trusted across teams
L&D calendar is maintained and delivered monthly
Morale is tracked proactively, not reactively

Tools You'll Use Daily

Slack, ClickUp, Google Workspace, Notion, Loom, HiBob or similar HR tools

A Week in the Life

Monday

Review hiring pipeline, chase any gaps
Prep Weekly Leadership Meeting
Update birthday and anniversary tracker
Chase overdue probation/performance reviews
Analyse pulse survey results and trends

Tuesday

Build onboarding plan for new hire starting next week
Audit ClickUp dashboards for delivery teams
Sync with Levana on Ops priorities
Draft and circulate meeting templates

Wednesday

Host “HR Office Hours” in Slack
Plan next L&D session logistics
Review contracts and employment docs
Run background checks or references

Thursday

Prep agenda and reminders for Friday team stand-up
Update SOPs in ClickUp
Slack check-in with managers on any team performance concerns
Audit internal tools and review usage

Friday

Run team stand-up (logistics, slides, setup)
Share weekly summary and wins in Slack
Final ClickUp check and alignment
Morale tracker review
Plan priorities for next week with Levana

Job Type: Full-time

Pay: From $70,000.00 per year

Work Location: Remote

TNT Growth

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