Please note that this advert will close at 00:01 on Tuesday 7 October and therefore we advise getting your application in no later than midnight on Monday 6 October.
About Ofcom
Ofcom is the regulator for the communications services that we use and rely on each day. We make sure people get the best from their broadband, home phone and mobile services, as well as keeping an eye on TV and radio.
Our culture is clear – we live by our values: Empowerment; Excellence; Collaboration; Agility and Respect. These define how we work to deliver our purpose, now and in the future. The behaviours which support these values set the path for a fully inclusive and innovative culture at Ofcom.
We focus not only on what we do, but how we do it. We pride ourselves on being an organisation of people who genuinely care about helping others.
About the team you’ll be part of
We're looking for a Learning and Development Business Partner to be part of our exciting People, Culture and Workplace Team.
Reporting to the Head of Learning & Development, your role will be to enhance the learning offering and skills development across Ofcom by ensuring that colleagues possess the required skills needed for now and into the future.
You will work alongside other L&D business partners as well as our wider Talent function within PC&W.
The purpose and scope of the role
Your work will focus on ensuring Ofcom has the right skills across its people to deliver the plan of works today and into the future, you’ll take focus on needs analysis data, work with operational stakeholders and key subject mater experts to drive development products for Ofcom colleagues.
You will work across all areas of the training and development cycle, ensuring return on any investments as well as successful impact of personal and professional development products.
Your Key Responsibilities
At its core this role is about partnering with the business to understand the skills required to deliver the plan of works and, aligning the development offerings to meet these for today and the future.
There is further requirement to own strategic core component/s of the development offering portfolio. (e.g. onboarding, compliance, profession development, insight and evaluation, enterprise learning)
The skills, knowledge and experience you’ll need for success.
Essential skills and knowledge:
- You will have a background in a digital first organisation – you will bring that insight and knowledge to advise and shape the learning and development offering at Ofcom
- Building Solutions: You’ll have worked through strategic organisational transformation within data, digital and AI
- Forming Relationships: You’ll have excellent stakeholder management skills and the ability to challenge and influence appropriately as required; a skilled influencer who can demonstrate high levels of L&D credibility coupled with the ability to build relationships at all levels quickly
- Executing Plans: You’ll have excellent project management skills, including the ability to manage a varied and demanding workload and to prioritise effectively in an agile manner
- Empowering Development: You’ll have an advanced knowledge of learning theory and design, and knowledge of leadership theory and leadership training approaches
- Be comfortable using AI tools as an enabler to your work and efficiencies
- Embracing Change: Be comfortable across multiple project management methodologies and able to draw on these skills to build and deploy work as well as act as a coach for project teams.
- You’ll have practical knowledge of Learning Management Systems, (Workday is preferable) and understanding of the latest tools and developments in the digital learning area
- Articulating Ideas: You’ll have experience of managing improvement initiatives across a blended learning offering
- Channelling Influence: You’ll have the ability to Influence and engage with senior leaders
- Forming Relationships: You’ll have good networking and relationship building skills, including the ability to seek out new and value adding external perspectives
- Harmonising Work: You’ll have the ability to engage, listen, learn and work with colleagues across Ofcom and to work at pace to deliver on responsibilities of the People Strategy
- Pursing Growth: You’ll see the value in and actively demonstrate learning from others, bringing in external thinking, thought leadership and innovation
Further Requirements:
- Scope is open to build, design, deliver and facilitate development, dependant on topic and skillset.
- Drive the learning culture across Ofcom – being a strategic enabler within the organisation.
- Ensure individuals have access to the learning they need to deliver in role and build their capability for the future
- Interpreting and communicating key data and metrics that informs and supports decision making, as well as delivering on L&D KPI’s to report on training costs, budget and delivery of courses, qualifications and other training deliverables.
- Work closely with group leaders to review learning and development interventions for technical competencies and personal effectiveness
- Source, identify and arrange internal and external training to address capability and skill gaps
- Work within the L&D budget to ensure ROI
- Be a highly credible learning expert for group and profession colleagues
- Ensure that the L&D function offers a quality, cost effective service to Ofcom groups and professions
- Ensure that equity and diversity are considered and implemented in all aspects of learning and development activities.
- Research potential new learning activities and methodologies to ensure offerings are best in class
- Introduce and implement new training processes and systems to record and review development needs and offerings
- Review development which is currently offered within Ofcom and ensure that it is fit for purpose
- Monitor and evaluate feedback and effectiveness of all training and development – demonstrating ROI and ROE
- Assist with Apprenticeship and Graduate development
Inclusivity Statement
At Ofcom we prioritise inclusive and diverse recruitment in order to truly reflect the society we represent.
Where positions are listed as full time, we remain open to reduced hours, part-time arrangements, job shares and other flexible working options from day one of employment. We warmly welcome applications from candidate returning to work after a break – for whatever reason.
As a disability confident employer, we offer interviews to any disabled applicant who meet essential criteria for advertised roles. Learn more about the scheme here.
If you need information in an alternative format or have specific preferences, please contact our recruitment team at resourcing@ofcom.org.uk or call 0330 912 1378.
