Our client is a global leader in the luxury retail sector, renowned for its craftsmanship, innovation, and exceptional client experience. With its headquarters in Milan, the brand is investing heavily in people and leadership capability as a key pillar of growth.
We are seeking an experienced Learning & Development Partner to work closely with HR and business leaders, shaping and delivering impactful learning initiatives, elevating in-store excellence, and supporting talent development across multiple markets.
Based in Milan, you will act as the primary L&D partner for retail and corporate teams across Europe and selected international markets. You’ll support the design and roll-out of training programmes, advise leaders on learning needs, and ensure alignment with global standards. This is a hands-on role with significant exposure to senior stakeholders, ideal for someone who enjoys both strategy and execution.
Key Responsibilities
- Partner with HR, Retail and Leadership teams to identify learning needs and implement tailored interventions.
- Support the design, localisation and delivery of training programmes (product knowledge, selling ceremony, clienteling, leadership development, onboarding).
- Leverage digital learning tools and platforms to enable blended learning experiences.
- Collaborate with Talent and HR teams to support high-potential development, internal mobility and succession planning.
- Manage external facilitators and vendors to ensure consistent delivery across markets.
- Monitor training effectiveness, report on development KPIs and provide recommendations to leadership.
About You
- Bachelor’s degree in HR, Education, Psychology or related field; professional certifications (CIPD, ATD, LPI) are a plus.
- 5+ years’ L&D experience in a business partnering role within luxury retail, fashion, lifestyle or hospitality.
- Strong facilitation, instructional design and digital learning expertise.
- Ability to influence stakeholders and collaborate cross-functionally in a matrix environment.
- Experience using Learning Management Systems (LMS) and analytics tools.
- Fluent in English; Italian is not essential. Additional European languages are an advantage.
- Willingness to travel across European and international markets as needed.
Key Competencies
- Consultative approach and strong business partnering skills
- Hands-on execution with a strategic mindset
- Luxury brand sensibility and cultural awareness
- Excellent communication and project management
- Passion for elevating people and experiences
