Celigo is the leading intelligent automation platform. Trusted by companies around the world, Celigo empowers organizations to move beyond integration by automating complex workflows with up to 95% error auto resolution using AI. The platform's reusable components accelerate development, while built-in governance ensures IT maintains control. With a single UX and transparent pricing model, Celigo enables faster automation at scale—without surprise costs.
Go beyond integration. Go Celigo.
As a UX Researcher you will play a critical role in the Company's success and help execute qualitative and quantitative research tasks throughout the product development lifecycle to ensure that we're solving the right problems and providing the right solutions for our target audiences and users. The UX Researcher works strategically, proactively, and collaboratively to inform and influence product roadmaps and business goals.
Key Responsibilities
- Assist the Principal UX Researcher and Product Analyst in uncovering user needs and pain points and finding insights inside of behavioral data sets.
- Execute qualitative research tasks, such as conducting and summarizing moderated qualitative interviews and coding unmoderated usability tests.
- Execute quantitative data analysis tasks, such as the generation of simple SQL queries and the pulling and analysis of data from tools such as Pendo and ThoughtSpot.
- Explore existing qualitative and quantitative data sources to identify themes, discover new research opportunities, and accelerate answering key user-centric questions for stakeholders in Design and Product Management.
- Support research operations tasks such as recruitment and knowledge sharing.
- Advocate for user-centered design by prioritizing user research and data-driven insights over subjective feedback, ensuring that design decisions are rooted in user needs and behaviors.
- Act as a champion and advocate for good user experience, sharing best practices and demonstrating curiosity about customer needs and behaviors.
- Transform research insights into practical design solutions thereby maximizing the impact of research efforts.
- Help peers to effectively utilize user research findings and usage metrics to guide and improve design decisions.
- Help to accelerate team efficiency by improving operations and workflows within the team and broader cross-functional teams.
- Influence stakeholders across functions to gain support for research-based, user-centric solutions.
Minimum Qualifications
- Someone with a broad knowledge of qualitative and quantitative research methods.
- Experience executing mixed methods research tasks in the enterprise, and/or complex B2B systems and applications, and conducting research in remote and distributed environments.
- Ability to multitask and operate as a consultant across multiple product areas.
- Ability to analyze and synthesize data, and provide guidance to product managers, designers, and engineers on how to act on the findings.
- Strong attention to detail, problem-solving skills, along with exceptional written and verbal communication skills.
- Familiarity with collaborative and rapid prototyping tools (e.g., Figma), analytic tools (e.g., Pendo, ThoughtSpot, Gainsight), AI tools (e.g., ChatGPT, Notebook LM) and common UX research and reporting tools (e.g., UserTesting.com; Google Slides, Forms, Sheets).
- Aptitude for learning complex technological concepts.
- Actively seeks and offers candid, constructive feedback with curiosity, humility, and openness.
- Takes ownership, cultivating a sense of responsibility within both the design team as well as the wider product org.
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- Work samples (case studies, portfolio, website or similar) demonstrating the depth and breadth of your abilities, and its impact on the business.
Preferred Qualifications
- B.S. or M.S. in human computer interactions (HCI), human factors, cognitive science, anthropology, sociology, psychology, or related fields.
- 3-5+ years research experience working within a technical environment.
- Proven experience working with multi-disciplinary teams (Research, Design, Engineering, Business, R&D, and others) to ideate, iterate, launch, and refine new product designs.
- Experience writing SQL queries, crafting interview guides, writing surveys, or using data analytics/statistical tools like R is a plus.
Celigo reasonably expects to pay a base salary between $140,000 and $160,000 per year for this position. Actual starting base pay will be determined by skills, experience, geographic location, and other non-discriminatory factors permitted by law. Total compensation may also include variable incentives, benefits, or other perks as outlined in any formal employment offer made.
Why Celigo
- Number one solution for the fourth consecutive quarter in the G2 Winter 2025 iPaaS report.
- Celigo is a Visionary in the 2024 Gartner Magic Quadrant for iPaaS, a 2025 Gartner Customer Choice for iPaaS, a G2 iPaaS Leader, and a recognized leader in AI
- Remote-first culture
- Competitive compensation
- High-growth, collaborative, and inclusive work environment
- Starting with your first year, we offer 3-weeks of vacation, wellness days, and holidays to recharge and spend time with family and friends
- Generous benefits package, including parental leave
- Monthly tech stipend
- Recognition opportunities
Diversity, Equity, Inclusion, and Accessibility
As a company, one of the values we hold most dear is fostering a safe, collaborative environment to bring out the best in us, so we created our Taking a Stand Initiative. Our TAS initiative is a volunteer committee open to all Celigans, with representation from underrepresented voices within our company. We believe, unequivocally, that everyone deserves to be in a place where they feel welcome as they are. Learn more about Taking a Stand.
Celigo is proud to be an equal-opportunity workplace. We are committed to equal employment opportunities regardless of race, color, ancestry, national origin, religion, creed, age, disability, sex, gender, sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, military and veteran status, or any other characteristic protected by applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
