Job Information
- Type: Full-Time
- Title: Software Training Specialist
- Location: Remote with Travel
- Compensation Range: $60,000 - $70,000
About Veoci
Veoci is a leading SaaS platform that empowers organizations to manage critical operations, emergency response, business continuity and team collaboration in real-time. With a proven track record of success across industries like aviation, healthcare, utilities, and government, we enable our clients to replace outdated, siloed processes with seamless digital solutions. Our platform is trusted by Fortune 500 companies, major airlines, leading universities, and municipalities to improve efficiency, enhance preparedness, and achieve operational resilience.
At Veoci, you’ll be part of a dynamic and fast-growing team dedicated to solving real-world challenges with innovative technology. Our collaborative and inclusive culture encourages creativity, professional growth, and customer success. This is your opportunity to make an impact by helping organizations worldwide implement smarter, more effective systems for mission-critical operations.
Position Summary
We’re looking for an enthusiastic and people-focused Software Training Specialist to join our team and play a key role in helping our customers succeed with our SaaS platform. You’ll be responsible for delivering engaging, effective training to end users across a wide range of industries, ensuring they feel confident and empowered to use our software to its fullest potential. This is a highly collaborative role that sits at the intersection of customer experience, product knowledge, and education. If you love translating complex technology into accessible learning and enjoy working with people, this role is for you.
Responsibilities
- Deliver engaging and effective virtual and in-person software training sessions to new and existing customers in both a virtual and in-person format.
- Develop and maintain training materials, including presentations, guides, video tutorials, and help articles.
- Adapt training courses and delivery styles to suit various audience sizes, technical abilities, and learning preferences.
- Customize training content to fit different user roles and industries.
- Manage the complete training system lifecycle, encompassing registration, scheduling, cancellations, rescheduling, automation, and train-the-trainer programs.
- Partner with Solutions, Product, and Sales teams to identify common knowledge gaps and proactively address them through training.
- Help refine the onboarding process by ensuring training is aligned with product updates and customer needs.
- Maintain up-to-date knowledge of our platform’s capabilities and enhancements.
- Track and report on training engagement, satisfaction, and effectiveness.
- Support internal enablement by training staff on new features or workflows.
- Contribute to continuous improvement of our training programs and resources.
Qualifications
- Bachelor's Degree or equivalent education and experience.
- 2+ years of experience in software training, customer education, or a related role—ideally in a SaaS environment.
- Excellent communication and presentation skills, with the ability to make complex topics clear and engaging.
- Comfort with virtual training tools (Zoom, Teams, LMS platforms, etc.).
- Ability effectively manage time, work independently, multitask, and prioritize work appropriately
- Strong organizational skills and attention to detail.
- Passion for helping others learn and succeed.
- A team mindset and the ability to thrive in a fast-paced, evolving environment.
Preferred Skills
- Familiarity with adult learning principles or instructional design.
- Background in technical writing, support, or customer success.
- Ability to present ideas in a clean, user-friendly way.
- Excellent time management skills and the ability to multitask and prioritize work.
Physical Requirements & Compensation
The Training Specialist will need to travel 50% of their time for client training sessions. The wage range for this role is $60,000 - $70,000 plus benefits. Please note that the base salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.
Benefits
One of our core priorities at Veoci is to enable our employees to build a great life and career, and we believe our benefits are an important extension of that philosophy.
- Competitive salary and comprehensive benefits package, including health insurance and access to additional medical services.
- Paid time off, including parental leave and a competitive PTO package.
- Workplace flexibility in a positive and inclusive environment.
- Opportunities for professional growth and development.
Veoci is committed to the principle of equal employment opportunity for all employees and applicants for employment and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Veoci will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
This job description is not a contract and confers no contractual rights, privileges, or benefits on any applicant or potential applicant. Veoci has the right to change any and all terms of this job description, including, but not limited to, job responsibilities, qualifications and benefits. Nothing in this job description constitutes an offer or guarantee of employment. Please note that we do not provide immigration sponsorship for this position.
Job Type: Full-time
Pay: $60,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Education:
Experience:
- Training & development: 1 year (Required)
Willingness to travel:
Work Location: Remote
