Department: Operations
Location: Nashville, TN
Description
Skin Pharm was built on the belief that when we take care, we feel confident. From our medical-grade products and treatments to each team member we hire, every aspect of our brand helps empower others to feel good in their skin. We’re looking for a Senior Director of Ops and Training to join our team in Nashville!
ABOUT THE JOB
As Skin Pharm continues to scale with intention, we are seeking a
Sr. Director of Operations & Training to build the infrastructure, systems, and people programs that power our clinics and teams. This leader will own both operational excellence and training strategy—ensuring clinics run efficiently, teams are empowered with the right tools and education, and the Skin Pharm experience is consistently elevated across every location.
This is a highly cross-functional role requiring close partnership with Regional Managers, Practice Managers, Training, People, Finance, Product, and Marketing teams. The ideal candidate brings a balance of operational rigor, a passion for people development, and the ability to scale systems in a fast-growing, multi-unit environment.
Your North Star: Create a scalable operating model and training ecosystem that enhances performance, empowers confident teams, and delivers a consistent Skin Pharm experience—no matter the role, clinic, or stage of growth.
Operational Strategy & Execution- Develop and implement systems, workflows, and SOPs that drive clinic and organizational efficiency
- Lead initiatives to improve productivity, communication, and alignment across teams
- Build and manage KPIs and dashboards that track business performance at the clinic and organizational level
- Support new clinic launches through timeline development, systems setup, and operational readiness
Training Strategy & Development- Design and maintain a comprehensive, role-based training framework for clinical and corporate teams
- Own onboarding and continuous education pathways for Providers, Practice Managers, Client Coordinators, and HQ roles
- Champion a culture of learning and development, embedding training into the core of Skin Pharm’s growth strategy
Learning Systems & Enablement- Select, implement, and oversee a Learning Management System (LMS) to support online and in-person learning
- Ensure training content is engaging, accessible, role-specific, and aligned with Skin Pharm’s clinical and brand standards
- Create internal communication and knowledge management tools to ensure alignment and adoption
Clinic Excellence & Performance- Collaborate with Regional Managers and Practice Managers to support clinic performance and team accountability
- Build a scalable training support model for clinic openings and ongoing performance (30/60/90-day touchpoints, refreshers, audits)
- Conduct regular reviews and audits to identify operational and training gaps, unlocking opportunities for growth and consistency
Cross-Functional Leadership- Partner with leadership and department heads to ensure seamless handoffs between Ops, People, Brand, and Clinical teams
- Act as a strategic partner in innovation—supporting new service launches and process rollouts
- Serve as the key point of contact for company-wide operational updates, policies, and training initiatives
ABOUT YOU
Qualifications- 10+ years of experience in multi-unit operations, training, or education—ideally in healthcare, medspa, hospitality, or consumer services
- Proven track record of scaling operational systems and designing training for diverse roles across functions
- Strong analytical and problem-solving skills, with fluency in business and performance metrics
- Strategic thinker with instructional design expertise and operational acumen
- Exceptional communication and organizational skills; able to make complex ideas simple and actionable
- Comfortable with ambiguity, fast-growth environments, and competing priorities
- Bachelor’s degree required; MBA or advanced degree a plus
You’ll thrive in this role if you:
- Love building structure in high-growth, dynamic environments
- Balance long-term strategy with hands-on execution
- Are passionate about elevating both people and systems
- Enjoy optimizing how things work and making teams more effective
- Lead with accountability, clarity, and care
TO APPLY
Submit your resume outlining your relevant experience and qualifications, along with any additional information that you think would help you stand out. We're excited to see what you can bring to the table!
Skin Pharm is committed to diversity and to a policy of equal employment opportunity and non-discrimination. We do not discriminate on the basis of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected by applicable law.
