Position: Full-time - Remote - Canada only
Location: British Columbia - must be legally authorized to work in Canada
Language: English
Compensation: Base salary + commission – ideal for a results-driven operations, sales and client success professional
About Sinistar
Sinistar is a team of passionate individuals who make a significant difference in the lives of those affected by disasters. Our mission is to provide temporary housing solutions to people impacted by events such as fires or floods, and to support claims adjusters with their claims handling process. We are a dynamic and enthusiastic team, ready to push boundaries to make a real difference in the lives of displaced families. If you have a sharp business sense, excellent communication skills, autonomy, and empathy for others, this position could be for you!
As an Operations Coordinator at Sinistar, you will play a key role in our exponential growth. We are looking for someone who is eager for new challenges and equipped with strong problem-solving skills, creativity, and a sharp sales acumen. As the first point of contact for affected families, you will guide them throughout their relocation process. You will work within a young and talented team, where bold ideas and innovative approaches are encouraged.
Responsibilities:
- Assist displaced policyholders in their relocation, ensuring complete management of cases from A to Z;
- Coordinate between the displaced policyholder, the host, and the claims adjuster;
- Develop creative ideas to ensure the successful closure of contracts, especially as we expand in new areas;
- Follow established standards and procedures to ensure every client and claims adjuster receives the same high level of service;
- Establish and nurture strong relationships with insurance adjusters;
- Show empathy and provide exceptional service to displaced families;
- Efficiently manage problems and challenges that may arise in case management, proposing quick and effective solutions;
- Represent Sinistar at insurance industry events across western Canada.
Our Ideal Colleague:
- At least 3 years of experience in a related field (sales, account management, customer experience, administration, insurance claims, etc.).
- A minimum of a two-year college diploma or associate's degree in a related field.
- Experience in the insurance industry - an asset.
- Excellent communication skills, both oral and written.
- Strong problem-solving skills.
- Customer-oriented, with empathy for others.
- Ability to adapt to change, be versatile, and handle stressful situations or emergencies.
- French speaking is an asset.
- Autonomous and a team player.
Benefits of Working with Us:
- Remote job
- Competitive base salary + commission with strong earning potential
- Collaborative and dynamic team culture
- Benefits package (group insurance, allocation for office upgrade, referral policy, 3 weeks vacation)
- Grow within a fast-growing technology company, where learning and development opportunities are endless.
