About Cramer
Cramer is a Brand Experience and Content Marketing agency that blends strategy, creative, and production to create moments people love—and consistently deliver beyond expectations. Our culture thrives on innovation, continuous improvement, and a collaborative, team-first mindset. We're powered by an engaged, high-performing team committed to doing great work and getting better every day.
Position Summary
As the Director of People & Culture, you serve as the strategic and operational leader of all HR functions at Cramer. You'll shape the development of our people and the culture that drives performance and engagement. This role oversees key initiatives across talent acquisition, performance management, learning and development, employee experience, people operations, and compliance.
You thrive on cross-functional collaboration, relationship-building, and creating opportunities for others to grow. You're energized by helping colleagues shine and reach their full potential. This is a full-time, in-office position based in Norwood, MA.
Key Responsibilities:
Strategic Leadership
- Develop strategic HR plans to align with company goals and reflect Cramer's values
- Champion Cramer's culture by driving people-first priorities including innovation, community, engagement, DEIB, recognition, and overall employee well-being
- Lead and support the People & Culture team, including a full-time People & Culture Manager and a part-time HR Generalist
Talent Acquisition & Management
- Lead recruitment strategy and execution to attract, hire, and retain top talent, with direct involvement in key hires
- Build and maintain strong pipelines for current and future talent needs, with a focus on developing the next generation of Cramer leaders
- Drive Executive Performance Coaching and support the Executive Team in strengthening collaboration and leadership
Talent Development & Engagement
- Oversee performance management and learning programs, ensuring clear development paths and meaningful feedback for all team members
- Lead employee relations with a focus on proactive communication, coaching, and individual development plans
- Support organizational development and change management, helping teams and leaders adopt new systems, processes, and behaviors
People Operations & Compliance
- Ensure HR policies, practices, and benefits are legally compliant, equitable, and aligned with company needs
- Monitor and manage the HR budget
- Select and oversee external vendors, tools, and platforms to ensure effectiveness and value
- Maintain and evolve systems (HRIS, ATS, etc.) to support a scalable, data-informed HR function
Requirements
- 7+ years of progressive HR experience, including at least 3 years in a management role, ideally within a creative, agency, or fast-paced professional services environment
- Proven track record of leading and implementing people strategies across recruitment, performance management, learning and development, and employee engagement
- Strong knowledge of employment law and HR compliance (federal and state); experience managing HR policies, benefits, and employee relations
- Experience with organizational development and change management, including partnering with leaders through growth and transformation
- Demonstrated ability to build trust and influence cross-functionally, including with executive leadership
- Strong emotional intelligence, communication, and interpersonal skills—able to connect with people at all levels of the organization
- Hands-on experience with HRIS platforms, applicant tracking systems, and data-driven people practices
- Strategic thinker with strong operational execution skills, attention to detail, and the ability to manage multiple initiatives simultaneously
- Commitment to diversity, equity, inclusion, and belonging, with experience building inclusive programs and practices
- Bachelor's degree in Human Resources, Business, Organizational Development, or related field required; advanced degree or HR certification (e.g., SHRM-SCP, SPHR) preferred
- Ability to work on-site in Norwood, MA as a key culture leader and partner to teams across the organization
Benefits
- Medical, Dental & Vision Insurance
- Health Savings Account, including employer contribution
- Retirement Plan (401K) with company match
- Profit Share Bonus Plan
- Life Insurance
- Paid Time Off
- Family Leave
- Short Term & Long-Term Disability
- Tuition Reimbursement
- Wellness Resources, including discounted membership to Lifetime Fitness
- Generous onsite café
- Paid holidays
