Director, Learning Design

American Express • Full-time • New York, NY, US • $130k - $205k / year • 3w ago

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
The Colleague Experience Group (CEG) has a simple vision: to provide a great colleague experience every day. We obsess over understanding the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. We make a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive.
The Director of Enterprise Learning Design will play a pivotal role in supporting the design and execution of the organization’s regulatory, risk, compliance and required training initiatives. This role will lead a team of Instructional Designers who are responsible for designing, implementing, and evaluating enterprise learnings in support of the enterprise learning strategy. As liaison between business units, subject matter experts and respective learning teams, this role will support capacity planning and engage internal and external learning third-party vendors to meet demand requirements. The position will also lead process/functionality improvements through technology to support current and future learning enhancements. This role reports to the Vice President, Learning Design & Governance
This is a highly visible and strategic position with significant and regular interaction with leaders across the company.
How will you make an impact in this role:

Translate business needs into effective learning strategies.

Design and deliver innovative training solutions through various learning modalities, including e-learning, workshops, and experiential learning. Enhance the annual learning strategy to ensure engagement and effectiveness.

Collaborate with Subject Matter Experts and stakeholders across the organization to assess needs and prioritize learning initiatives.

Use data and analytics to measure effectiveness and drive continuous culture improvement.

Oversee instructional design standards, content quality, and governance, while integrating industry trends and regulatory updates into learning content.

Manage day-to-day operations for regulatory and required learning programs. Lead L&D technology and process implementation.

Support audits and exams, as needed

Serve as a thought leader and advocate driving a learning culture of risk & compliance awareness and accountability throughout the BlueBox, while managing a high-performing team.

Qualifications:

7+ years of Learning and Development experience within a highly regulated environment is preferred, to understand the regulations and be able to instill them through learning and development

Strong experience in Adult Education with an emphasis on leading curriculum development and e-Learning solution and designing and delivering training programs for diverse audiences

Strong project management. Capacity planning, communication, presentation, and interpersonal skills, with the ability to influence and collaborate effectively across organizational levels

Strong complex problem solving is required; issues with content, assignments, and analytics/tracking will require issue resolution

Experience with various Learning Management Systems

Excellent Strategic Thinker: Proven ability to link project strategies to business objectives and lead desired business outcomes to support enterprise strategy

Exceptional Stakeholder Management: Proven ability to effectively collaborate, partner and consult with global senior leaders, business partners and subject matter experts to bring together competing priorities and ultimately drive business results.

Innovator: capacity to be a change agent - not afraid to challenge the status quo. Experience leading change management leveraging new technology, tools and/or processes.

Cross-Functional Leader: Demonstrated ability to lead and partner with cross-functional teams and operate autonomously, making complex decisions in situations of ambiguity and time pressure. Proven ability to drive teams toward high productivity and sustained performance.

Results Driver: Track record of successfully managing multiple projects at once successfully. Demonstrated ability to meet deadlines, excel in a complex fast paced, team-oriented environment with rapidly evolving business demands.

Self-directed, self-starter – able to both design strategy and execute against it, without immediate supervision

Enthusiastic, resilient and demonstrates the will to win, learn, innovate, and grow!

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.