At Multitude, we’re more than just a listed European FinTech company—we’re a team driving financial innovation. We provide digital lending and online banking services that empower consumers, SMEs, and FinTechs to grow and succeed.
Powered by our Growth Platform, we operate through three business units: Ferratum, offering seamless mobile banking for consumers; CapitalBox, providing flexible financing for SMEs; and Multitude Bank, supporting non-bank lenders and FinTechs.
In 2024, we achieved €263.7 million in revenue and €20.2 million in net profit, reflecting strong financial growth. With 700+ employees across 25 countries, we’re shaping the future of finance in 17 markets. Founded in 2005 in Finland, Multitude is listed on the Frankfurt Stock Exchange (MULT).
We’re looking for a Learning and Development (L&D) Specialist to join our Customer Operations department. You'll support and execute our learning strategy under the guidance of the L&D Manager. You will help design, deliver, and improve training programs that empower employees to succeed, while nurturing a culture of growth and development.
Your Focus
- Collaborate with the L&D Manager to implement the department-wide learning strategy.
- Identify development gaps and help design scalable, blended learning programs (e.g., compliance, service, onboarding, leadership).
- Maintain and update training content to ensure accuracy and effectiveness.
- Support funding applications (e.g., government/EU schemes) to optimise training budgets.
- Monitor training impact via KPIs, feedback, and performance metrics.
- Coordinate and deliver engaging onboarding and induction experiences with 6 Subject Matter Experts (SMEs).
- Support the Talent Incubator programme to cultivate internal talent and career development.
- Deliver system and tool training sessions.
- Facilitate soft skill development (e.g., customer handling, communication, empathy, conflict resolution).
- Create best practice resources (e.g., guides for efficient Outlook usage).
- Co-organise team engagement initiatives including retrospectives, workshops, and brainstorming sessions.
- Promote a culture of continuous learning by encouraging feedback and experimentation.
Must-have
Required skills & qualifications:
- Experience in learning and development, training delivery, or employee onboarding.
- Strong communication, facilitation, and interpersonal skills.
- Ability to create structured and engaging training materials.
- Proficient in measuring training impact using feedback and performance metrics.
- Comfortable working with multiple stakeholders, including SMEs and leadership.
- Organised, proactive, and enthusiastic about learning culture.
Nice-to-have
- Experience supporting government or EU funding applications.
- Familiarity with customer operations or contact centre environments.
- Knowledge of instructional design principles or learning technologies.
We Offer
At Multitude, we believe in empowering our employees to thrive personally and professionally. Here's what you can look forward to:
- A Truly Global Workplace – work with professionals from 40+ nationalities, bringing diverse expertise, perspectives, and a collaborative international culture
- Hybrid & Flexible Work – we support work-life balance with remote work options and modern office spaces across Europe
- A Culture of Growth – we invest in your future, offering LinkedIn Learning, mentorship, and professional development programmes, including HiPo and leadership development initiatives to support career advancement
- Financial Growth Opportunities – benefit from our share purchase matching programme, allowing you to invest in your future with matched contributions and long-term financial rewards
- Workation Programme – work remotely from different countries for up to 2 months per year, experiencing new cultures while staying connected and productive
- Wellbeing Benefit – receive an annual allowance to support your physical and mental wellbeing
- Private Health Insurance – access comprehensive medical coverage to support your health
- Weekly Office Breakfast – enjoy a fresh start every Friday with breakfast at the office
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