SUMMARY/OBJECTIVE: The Learning & Development Specialist supports the execution of training programs that empower employees across the Retail Network and other bank functions. This hands-on role is responsible for developing, delivering, and evaluating learning experiences that enhance customer experience, branch controls & compliance, and sales capabilities. This individual will work closely with Retail leaders, L&D team members, and internal subject matter experts to drive knowledge transfer and skill development.
This is a great opportunity for a learning professional looking to grow within a collaborative team, gain exposure to enterprise learning initiatives, and make a meaningful impact on frontline performance.
Essential Functions
- Facilitate engaging, learner-focused training sessions for branch employees on systems, customer service, and compliance topics
- Support onboarding for new retail banking staff, ensuring early confidence and capability
- Conduct in-branch observations to assess training effectiveness and identify improvement opportunities
- Create training materials, job aids, and e-learning modules with guidance from senior L&D staff
- Track attendance, assess knowledge retention, and provide follow-up support where needed
- Maintain and update LMS records; assist with course uploads, assignments, and completions
- Contribute to data tracking and reporting (e.g., Power BI or Excel dashboards) to evaluate impact
- Collaborate with teammates to support enterprise programs such as onboarding, compliance, and culture initiatives
- Model a learner-first mindset and promote the use of digital learning resources
JOB QUALIFICATIONS
- 2+ years of experience in a training, facilitation, or instructional support role
- Ability to facilitate training in-person and virtually
- Proficiency with Microsoft 365 Suite (Teams, PowerPoint, Outlook, SharePoint, Forms)
- Willingness to learn and grow as part of a dynamic L&D team
- Attention to detail, time management, and a commitment to follow-through
- Strong written and verbal communication skills
- Familiarity with LMS platforms and instructional tools (BAI, Camtasia, Adobe, Articulate, Canva) is a plus
- Experience in banking or customer-facing industries is a plus
About Northern Bank & Trust Company
Northern Bank is a full-service bank dedicated to providing practical, common sense financial solutions to help our customers live their lives and grow their businesses. From deposit products to loans to payment and collections services, we work hands-on with our entrepreneurial customers, both locally and across the country, to provide the financial support they need to realize their personal and business goals. Founded in 1960, Northern Bank has assets of over $3 billion with 12 locations serving communities throughout Middlesex County. Northern Bank is a Member of the FDIC, and an Equal Housing Lender. For more information on online banking services, please visit www.NBTC.com or follow Northern Bank on Facebook (/NorthernBankM A/), Twitter (@northernbankma), Instagram (@northernbankma) and LinkedIn (company/northern-bank-ma/).
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