Reports ToGroup Head of Human Resources
LocationThorpe Park, Leeds 15
Hours of Work37.5 hours per week (hours of work will be flexible and dictated by the needs of the business, therefore it is expected that the successful applicant will work those hours necessary to successfully discharge the duties of the role)
Benefits- 25 days annual leave
- Holiday purchase/sale scheme
- Additional birthday day off
- Westfield health to claim back a range of medical expenses
- Cycle to work
- Employee discounts on our products including mortgage advice, wills and LPAs
The Role
Overview
- Drive Learning & Development - including behavioural, people, business and leadership skills - across all businesses in the group to ensure that colleagues, managers and leaders are equipped to develop to their potential and deliver great performance in line with the businesses goals, principles and values.
- Develop and implement a commercially focused Learning and Development strategy that addresses both current and future needs
- Foster a culture of learning, development and continuous improvement across all businesses in the Group
- Support the Head of HR in delivering the wider People strategy
Key Outputs
- Develop and implement a comprehensive and commercially focused Learning & Development strategy for the Group, aligned with the Group’s mission statement, principles, and goals.
- Work in partnership across the business to identify individual, departmental and organisational learning needs, clarify priorities and proactively identify learning solutions to support these. This will include anticipating future needs, and the increasing embedding of automation and AI.
- Design, develop and oversee the delivery of engaging training programmes, both business wide and bespoke, including:
- Induction and onboarding (in collaboration with HR)
- People skills
- Business development skills
- Leadership skills
- Ensuring the planning, scheduling and execution of learning events, in a way that works with business and customer priorities
- Identify a suite of effective learning solutions to support leadership development
- Take part in delivering sessions, particularly leadership and management development sessions and/or senior level learning solutions
- Collaborate with the Compliance Department to ensure strong competency training and development for new starters and existing colleagues, and in providing effective feedback and coaching for customer facing roles
- Build strong relationships with senior management and other stakeholders to influence L&D practice and ensure buy-in
- Support teams to work effectively together, delivering localised workshops as appropriate, and including the use of psychometric tools
- Oversee the businesses e-learning system(s) and facilitate the development of engaging and effective e-learning packages
- Oversee the delivery of training and development in the business to ensure it is fit for purpose and offers value for money, and that all colleagues have the opportunity to benefit appropriately from opportunities
- Work across the business to develop an understanding of the progressional/ mandatory qualifications required for our staff
- Liaise with external providers as necessary to ensure high quality learning, and ensure colleagues undertaking external learning are supported
- Oversee apprenticeship programmes being undertaken and ensure the business maximises use of the apprenticeship levy.
- Manage the L&D team including carrying out 1:1s, developing/coaching/mentoring team members as appropriate, role modelling growth and development as a team.
- Work with the HR team and other colleagues across the business in delivery of IIP standard and other engagement initiatives
The Person
Overview
- Excellent written and verbal communication skills, with the ability to influence and engage stakeholders at all levels
- Strategic thinking, able to balance business objectives with best practice
- Able to work in a fast-paced environment
- Able to work on own initiative
- Strong leadership skills
Skills & Experience
Mandatory
- Proven track record in learning and development, preferably in financial services.
- Familiarity with various learning methodologies and their appropriate use.
- Able to demonstrate knowledge and experience in all stages of the learning cycle
- Confident in utilising face to face and virtual/blended teaching methods, coaching, mentoring and other learning methods
- Experience of collecting and report on the effectiveness of L&D initiatives
- Appropriate use of technology in L&D, including in training delivery and use of learning management systems
- Understanding of industry best practices and emerging trends
- Understanding of commercial drivers and implications for L&D
- Familiar with working in a regulated environment
Desirable
- Financial services sector experience
- Experience of sales/ customer service / call centre environments
- Knowledge and understanding of Consumer Duty and Vulnerable Customers
- Understanding of Training and Competence Framework
- Line Manager experience
Qualifications
Mandatory
- Good standard of general education
- CIPD qualification or similar professional L&D qualification
Desirable
