Reports To

Group Head of Human Resources

Location

Thorpe Park, Leeds 15

Hours of Work

37.5 hours per week (hours of work will be flexible and dictated by the needs of the business, therefore it is expected that the successful applicant will work those hours necessary to successfully discharge the duties of the role)

Benefits

25 days annual leave
Holiday purchase/sale scheme
Additional birthday day off
Westfield health to claim back a range of medical expenses
Cycle to work
Employee discounts on our products including mortgage advice, wills and LPAs

The Role

Overview

Drive Learning & Development - including behavioural, people, business and leadership skills - across all businesses in the group to ensure that colleagues, managers and leaders are equipped to develop to their potential and deliver great performance in line with the businesses goals, principles and values.
Develop and implement a commercially focused Learning and Development strategy that addresses both current and future needs
Foster a culture of learning, development and continuous improvement across all businesses in the Group
Support the Head of HR in delivering the wider People strategy

Key Outputs

Develop and implement a comprehensive and commercially focused Learning & Development strategy for the Group, aligned with the Group’s mission statement, principles, and goals.
Work in partnership across the business to identify individual, departmental and organisational learning needs, clarify priorities and proactively identify learning solutions to support these. This will include anticipating future needs, and the increasing embedding of automation and AI.
Design, develop and oversee the delivery of engaging training programmes, both business wide and bespoke, including:
Induction and onboarding (in collaboration with HR)
People skills
Business development skills
Leadership skills
Ensuring the planning, scheduling and execution of learning events, in a way that works with business and customer priorities
Identify a suite of effective learning solutions to support leadership development
Take part in delivering sessions, particularly leadership and management development sessions and/or senior level learning solutions
Collaborate with the Compliance Department to ensure strong competency training and development for new starters and existing colleagues, and in providing effective feedback and coaching for customer facing roles
Build strong relationships with senior management and other stakeholders to influence L&D practice and ensure buy-in
Support teams to work effectively together, delivering localised workshops as appropriate, and including the use of psychometric tools
Oversee the businesses e-learning system(s) and facilitate the development of engaging and effective e-learning packages
Oversee the delivery of training and development in the business to ensure it is fit for purpose and offers value for money, and that all colleagues have the opportunity to benefit appropriately from opportunities
Work across the business to develop an understanding of the progressional/ mandatory qualifications required for our staff
Liaise with external providers as necessary to ensure high quality learning, and ensure colleagues undertaking external learning are supported
Oversee apprenticeship programmes being undertaken and ensure the business maximises use of the apprenticeship levy.
Manage the L&D team including carrying out 1:1s, developing/coaching/mentoring team members as appropriate, role modelling growth and development as a team.
Work with the HR team and other colleagues across the business in delivery of IIP standard and other engagement initiatives

The Person

Overview

Excellent written and verbal communication skills, with the ability to influence and engage stakeholders at all levels
Strategic thinking, able to balance business objectives with best practice
Able to work in a fast-paced environment
Able to work on own initiative
Strong leadership skills

Skills & Experience
Mandatory

Proven track record in learning and development, preferably in financial services.
Familiarity with various learning methodologies and their appropriate use.
Able to demonstrate knowledge and experience in all stages of the learning cycle
Confident in utilising face to face and virtual/blended teaching methods, coaching, mentoring and other learning methods
Experience of collecting and report on the effectiveness of L&D initiatives
Appropriate use of technology in L&D, including in training delivery and use of learning management systems
Understanding of industry best practices and emerging trends
Understanding of commercial drivers and implications for L&D
Familiar with working in a regulated environment

Desirable

Financial services sector experience
Experience of sales/ customer service / call centre environments
Knowledge and understanding of Consumer Duty and Vulnerable Customers
Understanding of Training and Competence Framework
Line Manager experience

Qualifications
Mandatory

Good standard of general education
CIPD qualification or similar professional L&D qualification

Desirable

Coaching qualification

Age Partnership

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