About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Desert romance meets outdoor adventure. Experience timeless beauty in our adobe casitas with a backyard full of saguaro cacti, dramatic valleys and the iconic Pinnacle Peak. Discover Scottsdale’s vibrant Native American art, history and Old West lore. With the property as your adventure basecamp, explore the nearby area, including two championship golf courses a quick shuttle away. Locally inspired spa treatments, a bi-level pool and authentic Southwest cuisine set the stage for a restorative desert escape.
The Opportunity
Four Seasons Resort Scottsdale at Troon North is looking for a
Learning & Development Manager who shares a passion for excellence and who infuses enthusiasm into everything they do. Our employees have the opportunity to shape our guests experience by providing exceptional knowledge and service in support of our world-renowned organization.
About The Position
The Learning and Development Manager supports the needs of the business, guests and employees to drive service excellence and is seen as a business partner to the Planning Committee team! The Learning and Development manager fosters employee engagement and growth through training and supporting continuous development on the job. The Manager will lead and facilitate the onboarding of new employees and managers to ensure a seamless welcome to Four Seasons Resort Scottsdale at Troon North The Learning and Development Manager will be a key player in ensuring service quality is up to standard in keeping with Forbes, LQA and guest satisfaction as a whole.
Key Functions
- Train and facilitate key hotel and Four Seasons training programs including but not limited to, Embark, orientation, service foundations, leadership behaviors, departmental standard training, compliance training, Leadership Development courses etc.
- Assign, train, manage and deploy designated trainers who are strong in continuous development of peers for job-role techniques in alignment with FS standards.
- Inspire and train leaders to effectively participate in the development and training of other employees; this is critical to successful delivery of the L&D mission.
- Ensure service quality through the study of LQA/Forbes and other 3rd party evaluation results. Get involved in operational improvements where learning can contribute to the solution, state when it cannot. Enforce Four Seasons standards through testing and training.
- Plans and executes property-wide change initiatives, including service initiatives, Company-wide change initiatives, and other large-scale projects related to growth and learning
- Selects and manages external vendors to deliver specialized training on service and/ or management skills
- Bases the direction for learning on a thorough Learning Needs Analysis
- Creates and produces a Learning Needs Analysis (LNA) and Training Plan aligned to property’s goals & budget cycle
- Creates and adheres to an annual budget for all training programs, initiatives, and learning resources
- Willingness to contribute to the operation where needed.
- Strong administrative, communication, delegation and interpersonal skills required.
- Assist with all other P&C duties as needed, included but not limited to: Employee Events, policies, recruitment, interviewing, health & safety, community outreach, ordering and purchasing.
Preferred Qualifications And Skills
- 3 years of previous experience in adult education or a similar environment
- Hotel operations background in luxury hospitality is a strong asset, or other luxury service environments
- Natural ability to spread and influence positive energy. High emotional intelligence.
- Excellent communication skills, facilitation skills, & instructional design skill.
Some Benefits Four Seasons Employees Enjoy Include
- Energizing Employee Culture where you are encouraged to be your true self!
- Comprehensive learning and development programs to help you master your craft.
- Inclusive and diverse employee engagement events all year-round.
- Exclusive discount and travel programs with Four Seasons
- Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan)
- And so much more!
Visa Requirements
US work authorization is required.
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
