Training Administrator – Join Our Team!
Are you passionate about delivering impactful training and fostering a culture of knowledge and excellence? Join Uniworld Boutique River Cruises, part of The Travel Corporation, as a Training Administrator and play a key role in shaping the success of our Contact Center agents while driving world-class service.
Position Summary
The Training Administrator is responsible for facilitating training for both new hires and existing call center agents. This role involves creating and maintaining global training resources to ensure a consistent knowledge base and high service standards. The position also involves developing e-training modules, presentation slides, and delivering presentations.
A cover letter is required to be considered for this position.
This is a remote role associated with our Uniworld Los Angeles office; however, the candidate must be flexible and able to work across various global time zones as required.
Why You’ll Love This Role
- Create and update online and in-person training resources for call center and related teams.
- Design engaging, visually appealing materials tailored to diverse learning styles.
- Collaborate with departments to keep training modules current.
- Guide new hires with training schedules, progress reviews, and course completion.
- Lead interactive workshops (virtual and in-person) to ensure active engagement.
- Research and implement innovative tools and best practices for training.
- Assign refresher training as needed and schedule staff training on new products, technology, and policies.
- Act as a company ambassador for new hires, providing a positive introduction to resources.
- Assist in developing Litmos learning modules and other training materials.
- Support Passenger Services with email, calls, chats, and notifications as needed.
About You
We’re looking for a dynamic trainer with the following:
- Experience: 1+ years in a call center, reservations, or administrative role. Previous experience as a trainer or presenter is a plus.
- Tech-Savvy: Proficiency in Microsoft O365 (including PowerPoint and SharePoint). Knowledge of Salesforce is a bonus.
- Presentation Skills: Confident in leading sessions and creating engaging content, whether live or on video.
- Customer Focus: Dedicated to setting a positive example of service excellence for new hires.
- Soft Skills: Strong time management, patience, composure under pressure, and clear written communication.
Perks
Enjoy annual travel credit, two weeks to work from anywhere in the world, and two paid workdays each year to volunteer for causes close to your heart, all while supporting our mission to MAKE TRAVEL MATTER®. Plus, you'll also have access to $3,000 annually for courses that fuel your passion.
Who We Are
We are driven by service through PASSION, PEOPLE & PURPOSE. The Travel Corporation is made up of a team of individuals with a shared goal of delivering exceptional travel experiences that make a positive difference. We’re leading the way in responsible travel, offering unique and rich local experiences, and are dedicated to making sure travel is easy and enjoyable.
Ready to embark on this journey with us? Apply today!
For more about us, visit www.ttc.com.
The Travel Corporation is proud to be an equal opportunity employer. We not only encourage and support diversity in the workplace, we celebrate it! If you feel you have the skills and experience to thrive in a supportive and inclusive environment, we want to hear from you!
The Travel Corporation is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). Applicants are asked to make their needs/requirements, for the purpose of accommodation under AODA, known to Human Resources when they are contacted for an interview.
We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.
