It’s an exciting time to be at OSL Retail Services, working for a people focused company that’s at the top of its game. The momentum we’ve generated in recent years with our commitments to client customers, innovation, business results, and an entrepreneurial spirit has created energy, enthusiasm, and engagement among our employees that is pushing us to new heights. And we’re on the lookout for talented people who share our vision and values and want to join us in this journey. At OSL, our culture is our foundation. Passionate employees, great customer service and long-term relationships are all built upon that foundation. We value people, passion, honesty, respect and integrity.

The Position: 12-month contract, ON SITE IN MISSISSAUGA

Reporting to the Manager, Learning and Development, as a Learning Lead, you will create, design, and deliver training content across various levels and departments within the organization. This is an exciting opportunity that will see you working with multiple stakeholders to develop, implement, program and provide supporting materials.

A little more about the role:

Leverage the Learning Management System to support all training objectives
Identify training and development needs within the organization through feedback, sales and operations results, job analysis, and regular consultation with various internal and external partners
Assist in the development of training content including train the trainer, e-learning courses, job aids, training videos, workbooks, leader guides, in-store training tools, etc.
Facilitates training sessions including build and delivery virtually as well as in person
Monitors and reviews the progress of trainees through LMS, carrier and OEM programs
Creates reporting to share with stakeholders and partners
Liaises with internal/external subject matter experts to leverage their expertise to improve content development and the LMS system

What we’re looking for:

Minimum three years’ experience working in training delivery, teaching, coaching, or facilitation
Experinece using technology and software such as Articulate 360, Canva, and Microsoft 365 suite, outlook, excel PowerPoint
Proficiency in design and authoring
Strong Problem-Solving ability
Knowledge of adult learning and instructional design principles
Ability to proactively build strong relationships within a diverse organization

A few Nice-to-haves:

Bachelor’s Degree in a related field
2+ years in the wireless or electronics industry
Strong working proficiency with design and authoring tools such as Captivate, Articulate Storyline, Photoshop, Premiere and After Effects
Bilingual in English and French considered an asset

What we offer:

A competitive base salary of $60-70K
Training and development opportunities to grow your career with one of Canada’s Best Managed Companies
A supportive workplace culture and work environment

If this sounds like you and you are excited to be a member of our team, please apply now.

We thank all interested applicants; however, only qualified candidates will be contacted. This position requires successful completion of a criminal background check.

Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

OSL is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply.

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