Customer Support Specialist
Who We Are:
At Vizcom, we strive to be a powerful ally to designers, augmenting their skills and streamlining their workflow. Our innovative platform serves as a bridge between imagination and realization, enabling designers to bring their visions to life with unprecedented ease and precision. By combining the intuition of human creativity with the capabilities of artificial intelligence, Vizcom is shaping the future of design – one where technology amplifies rather than diminishes the designer's role.
The Role:
As Vizcom’s first Customer Support Specialist, you'll be instrumental in delivering exceptional customer support while building the foundation for our support function as we scale. You'll have the unique opportunity to shape how we interact with and serve our customers, establishing processes that will define our support excellence for years to come.
How You’ll Do It:
Serve as our primary support specialist, handling customer inquiries across all channels with expertise and care
Design and implement foundational support processes that help us deliver a world-class customer experience
Create comprehensive knowledge base content that enables customer success
Implement and optimize support tools to drive efficiency and satisfaction
Analyze support data to identify trends and advocate for customer needs with our product team
Build strong partnerships with engineering and product teams to resolve technical issues effectively
Set and track key support metrics to continuously improve our customer experience
What You’ll Bring:
3+ years of customer support experience in a technical environment
Strong problem-solving capabilities with a keen eye for process improvement
Outstanding written and verbal communication abilities
Proactive approach to identifying and solving customer pain points
Experience working with modern support platforms
Technical aptitude and ability to grasp complex product functionality quickly
Data-driven mindset with focus on measurable improvements
[Ideally] Experience with industrial design principles, processes, and tools
Benefits While Working At Vizcom:
100% employer sponsored medical care for employees, 25% towards dependents
Dental, VIsion and Mental Health Care
Equity for all full-time, U.S.-based employees
Flexible PTO
Remote-first
401(k) with payroll match
Generous annual Learning & Development allowance
Compensation:
The salary range targeted for this position is USD $80k - $130k. This role is eligible for equity.
The actual offer is determined based on multiple factors, including experience, location, and other business considerations. The overall package described in this post applies to W2, U.S. based employees- final package will be determined by local requirements and employment laws and accessibility.
- Please note, as part of our SOC2 Type 2 compliance, all employees are required to submit to a background check
Join Us and Make an Impact: At Vizcom, we move fast, offer meaningful equity ownership, and provide a compelling growth trajectory for our team members. We believe in the art of industrial design and strive to improve our world through accelerated visionary processes. Join us in shaping a world designed by you.
