Do you enjoy helping customers succeed with software? Are you ready to drive digital adoption and improve onboarding processes for a global customer base?
In this role you will onboard new customers and create programs to ensure that they get value out of Vectorworks within their first 90 days. You will collaborate with cross-functional teams to develop and deliver impactful learning paths targeting specific personas in the Architecture, Landscape and Entertainment industries. You will also develop tailored onboarding experiences for key accounts.
The Customer Engagement team takes care of customers in North America, Europe, and Canada throughout their customer journey to ensure that they effectively use Vectorworks software by focusing on onboarding, nurturing, and retention strategies.
During this role you will:
- Onboard new customers ensuring they are set up and ready to use Vectorworks effectively to meet their goals.
- Create and deliver training plans tailored to varying customer proficiency levels.
- Monitor and analyze customer data to identify opportunities for improvement.
- Partner with technical support and training teams to design learning paths and improve customer engagement.
- Gather customer feedback to identify common challenges and share insights with the sales team.
Here is what success looks like:
- Exceptional organizational and project management skills demonstrated through seamless onboarding processes.
- Clear, impactful communication that effectively conveys software features and benefits.
- A customer-centric mindset that prioritizes solving customer pain points and improving their experience.
- Ability to learn quickly and adapt to new tools and processes.
- Familiarity with onboarding, training, customer support and/or customer service.
A background with Vectorworks or similar 3D design or CAD software in an academic or professional setting is preferred but not required. We are looking for someone that is ready to get up to speed quickly.
Who We Are
Vectorworks Inc. is a global design software company targeting entertainment, architecture and landscape industries with enterprising and intuitive solutions that allow users to design without limits.
Our Core Values
Our values define our fundamental beliefs as a company to guarantee that our employees and customers alike are celebrated for not just their abilities but who they are as individuals.
Inclusion – Collaboration – Balance – Innovation
Compensation:
Annual base salary of 50,000 – 60,000 USD. Eligible for company performance bonuses.
Salary offer is determined by evaluation of candidate skills and experience during the interview process based on the criteria outlined in the job advertisement above.
Benefits:
15 days of Paid Time Off (PTO) per year. At 5 years of employment this goes up to 20 days of PTO.- 9 paid holidays and a holiday break for non-essential employees in December.
- 5 days of Volunteer Time Off
- 3 days of Summertime Leave
- 3.5% employer 401k contribution matching
- 4 weeks of paid Parental Leave
- Medical, Dental, Vision
- Short/Long Term Disability
- Pet Insurance
- Tuition Re-imbursement up to $5,250 per year
- Employee discount programs
Vectorworks Inc. is an Equal Opportunity/Affirmative Action Employer
NOTE: Women and minorities are less likely to apply to jobs if they do not feel they fit the job description in totality. Each individual has a unique combination of skills. If you do not check all the boxes, we still encourage you to apply.
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