Index Analytics, LLC, is a rapidly growing Baltimore-based small business providing health related consulting services to the federal government. At the center of our company culture is a commitment to instilling a dynamic and employee-friendly place to work. We place a priority on promoting a supportive and collegial team environment and enhancing staffs experience through career development and educational opportunities.
Index Analytics is seeking an experienced Training Development Lead to work with the Product Management team on a Fraud, Waster, and Abuse software development and user support program. to work with a SAFe Agile program focused on products that assist Healthcare Fraud, Waste, and Abuse (FWA) investigators. The role will lead training development and support activities. This includes stakeholder communications and assuring appropriate Agile teams produce products of value to the customer.
Responsibilities
- Manage and lead all aspects of a programs training development and instruction design, including coordinating activities across multiple product teams, ensuring the successful delivery of on-demand training which largely replaces virtual, instructor led training.
- The role will also lead the development of Quick Reference Guides and interactive user group sessions.
- Develop and maintain stakeholder and customer relationships.
- Communicate with stakeholders any changes to program scope and timelines in a timely manner.
- Utilize influential skills to identify and deliver customer vision and drive multiple products to successful outcomes, with the ability to shape customer success outcomes and metrics.
- Serve as a trusted partner and advise customers on strategic vision and direction.
- Oversee the products, ensuring compliance, timeliness, and that the solution meets both the customers and users need within a highly complex environment.
- Identify issues and conflicts while problem solving solutions, strategically turning barriers into opportunities.
- Identify risks and implement mitigation techniques in a timely manner.
- Guide product teams to success by driving product strategy and implementing product best practices.
- Foster a culture of continuous improvement and technical excellence within the team while promoting an inclusive, collaborative, and positive team culture.
- Collaborate with Engineering Managers to align team activities with product vision and business goals.
- Drive efficient processes and standards to enable team success and maintain high product standards
- Participate in resource planning and recruitment activities to scale the team as necessary
- Bachelors degree
- 15+ years delivering training and instructional design.
- 5+ years of experience managing trainers and instructional designers.
- 5+ years delivering VILT training and managing delivery of same.
- Master trainer certifications such as ATD Master Trainer and Instructional Designer.
- Knowledge of ADDIE concepts.
- Customer facing experience.
The salary range provided represents the estimated compensation for new hires in this position, applicable across all locations. Actual offers may vary based on factors such as the candidate's skills, qualifications, experience, and market conditions. Index complements its base salary offering with a competitive package that includes health and retirement benefits, discretionary bonuses, and reimbursement for professional development opportunities.
Index Analytics provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Attention Candidates
We're dedicated to ensuring a safe and transparent recruitment process for all candidates and have implemented robust measures to protect your personal information. Please be aware that all employment-related communications will originate from a secure portal (NAME@msg.paycomonline.com) or a corporate email address (NAME@index-analytics.com). If you have any concerns, please don't hesitate to reach out to us at recruiting@index-analytics.com
