About the role

SBPM Partners is a fast-growing international business spanning North America and six EU countries — the Netherlands, Italy, France, Spain, Belgium, Germany — and the United Kingdom. We now need someone to build the knowledge infrastructure that holds it all together.

This is a foundational hire. You will own the entire L&D function from day one: capturing institutional knowledge, building structured training on Talent LMS, designing installer certification pathways, and working closely with our incoming QA Manager to close the loop between quality findings and curriculum.

You will have direct access to senior leadership, a clear mandate, and genuine scope to grow the role as the program scales.

What you'll be working on

Months 1-6 · Build the foundation

Knowledge capture, LMS build, QA integration

Lead a structured knowledge-gathering process across operations, logistics, QA, country partners, and installers
Audit existing Talent LMS content and redesign training modules informed by QA data and CSAT trends
Develop distinct learning pathways for new country partners, individual installers, and internal SBPM staff
Work with the QA Manager to convert tacit field expertise into scalable training assets
Establish a feedback loop between QA review outcomes and curriculum — so common failure modes are addressed proactively
Build onboarding toolkits that accelerate time-to-competency for new country partners

Month 6+ · Scale and improve

Continuous improvement, advanced content, team growth

Own continuous improvement of all L&D content as products evolve and operations mature
Build a best-practice sharing mechanism across country teams in near real-time
Develop advanced content for complex installation scenarios and technical escalations
Explore tiered certification levels (Standard, Advanced, QA-Certified) tied to demonstrated competency
Grow and manage a small team of content developers or regional training coordinators

Key working relationships

QA Manager

Closest operational partner — joint owner of quality-to-training feedback loops. QA review data and field expertise are primary inputs into curriculum design.

Country Partners (NL, IT, FR, ES, BE, DE, UK)

Responsible for managing individual installers. You will work with them on onboarding, knowledge capture, and training adoption within each market.

Senior Leadership

Strategic alignment on L&D priorities, reporting on training outcomes, and building the business case for function growth.

What we're looking for

Essential experience

L&D program design in a technical or operational environment — field services, engineering, construction, or similar
Building or significantly developing an LMS (Talent LMS experience a strong plus)
Extracting tacit knowledge from SMEs and converting it into structured learning content
Linking training interventions to measurable performance outcomes
Working across multiple geographies or multi-country teams
Strong project management — building from scratch, not inheriting

Highly desirable

Background in quality management, technical training, or field-force enablement
Familiarity with telecoms, connectivity, or hardware installation industries
Integrating NPS/CSAT and QA data into training design
Certification framework design and management
International experience, particularly in European markets

The person

A systems thinker who sees structure in chaos and builds frameworks others can follow
Credible with field teams — earns trust by listening first, bringing practical solutions
Highly organized and detail-oriented, comfortable with ambiguity in a fast-moving operation
Self-directed — able to build from scratch with little direction
Strong communicator across cultures, time zones, and levels of seniority
Comfortable with data — uses it to prioritize and improve, not just report

What we offer

Competitive compensation commensurate with experience
High-autonomy role with direct access to senior leadership
Clear path to senior L&D leadership as the program matures
Houston base with international travel to EU and UK operations as needed

SBPM Partners

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