About us

At STIHL, we believe that people are the foundation of our success. As a family-owned company with nearly a century of heritage, we've grown into a globally recognized brand by staying true to our values: innovation, quality, and customer focus. Since pioneering the first electric chainsaw in 1926, STIHL has remained at the forefront of the forestry and outdoor power equipment industry, driven by cutting-edge technology and a deep commitment to service excellence.

STIHL Business Services (SBS) is a dynamic and fast-growing organization of the STIHL Group, built from the ground up since 2025. As a trusted business partner, we support STIHL entities across Europe with specialized services in Human Resources, Purchasing, Finance & Controlling, IT, and Master Data Governance, helping drive operational excellence, efficiency, and sustainable growth. Located in Oradea, STIHL Business Services operates alongside one of the STIHL Group's newest strategic investments: the first battery-exclusive STIHL production plant worldwide. Learn more about the production facility here.

About the Role

As a Learning & Development Operations Specialist, you will be responsible for delivering operational Learning & Development services that support our Global Learning and People Development activities.

You will ensure reliable and efficient execution of standardized learning processes, administrate digital learning solutions, and provide operational support for employee development initiatives.

Working closely with the Global Center of Expertise for Learning & Development, you will help deliver a seamless learning experience while continuously improving operational excellence, data quality and service efficiency.

You will contribute to global learning operations, SAP Enable Now administration, and employee survey reporting, helping deliver engaging learning experience and valuable business insights. As our Shared Service Center grows, you will have the opportunity to expand your impact across additional learning services and systems.

What You'll Be Doing:

Operational Services

Manage end-to-end seminar administration for external training and development activities, including participant registration, attendance follow-up and administrative closing activities.
Process to purchase requisitions, obtain offers and support invoice-related activities using Ariba in line with defined procurement processes.
Coordinate communication and documentation with external learning providers, trainers, participants, and internal stakeholders.
Prepare, coordinate and administer onboarding and induction programs, including room for coordination, scheduling, participant communication and LMS administration.
Create, publish and maintain training items and learning offerings in the LMS, including HR Online training entries, trainer alignment and participant information.
Maintain training records and support learning data administration in the LMS to ensure accurate, complete, and up-to-date information.
Monitor training utilization and capacity approximately six weeks before delivery, identify deviations, and initiate appropriate follow-up actions.
Carry out administrative activities in Citax and ensure consistent documentation across relevant learning and administration systems.

Employee Survey Operations

Administer participants, delegate and access management for the global Pulse Check and related employee survey activities.
Maintain user roles, permissions, and survey structures in line with defined governance and data protection requirements.
Prepare standardized survey reports, stakeholder overviews, and operational status updates for HR and business stakeholders.
Support the operational execution of current and future survey cycles, including preparation, launch support, monitoring, and follow-up activities.
Ensure data quality, documentation, completeness, and process consistency throughout the survey administration process.

SAP Enable Now Administration

Provide operational administration and user support for SAP. Enable Now in line with defined platform standards and governance.
Support users with platform-related questions, standard requests, and basic troubleshooting, coordinating escalations where required.
Create, maintain and structure digital learning content and platform assets to ensure usability, consistency and quality.
Support the publication and ongoing maintenance of SAP S/4HANA learning content for relevant target groups.
Monitor quality standards for digital learning assets and support content reviews, updates, and documentation activities.
Collaborate with project teams, trainers and subject matter experts during SAP S/4HANA enablement and related learning activities.
Act as a project team member in the transition from SAP Enable Now to a new learning enablement platform, supporting testing and user adoption throughout the migration process.

Reporting & Data Management

Create and maintain recurring operational reports, dashboards and stakeholder overviews for Learning & Development activities.
Consolidate learning, participation, completion and evaluation of data from multiple systems and sources, including HR Online and the LMS.
Analyze participation, completion, utilization, and evaluation data to identify trends, deviations, and potential follow-up needs.
Monitor data quality, reporting consistency, and completeness of learning records across relevant systems.
Support KPI reporting for Learning & Development activities and prepare data-based insights for HR, business stakeholders, and management.
Follow up on participant feedback and evaluation results, ensuring that relevant input is documented, consolidated, and made available for continuous improvement.
Maintain reporting documentation, data definitions, and standard reporting routines to support transparent and reliable learning operations.

Digital Learning Content Development

Create high-quality global eLearning content using digital authoring tools and AI-based content creation solutions, ensuring alignment with global standards, learner needs and defined quality requirements.
Create, update, and maintain digital learning content based on defined governance, quality standards, and templates.
Support business functions and subject matter experts in transforming existing content into effective digital learning formats.
Advise stakeholders throughout the content creation process, including structure, format, usability and learner experience considerations.
Upload, publish, update and maintain global and local eLearning content in the Learning Management System and relevant learning platforms.
Ensure consistency, usability, accessibility and compliance of learning materials across formats and target groups.
Coordinate reviews, testing, approvals and documentation with relevant stakeholders before and after publication.

You're a Great Fit If You

Completed vocational training or a bachelor's degree in human resources, Business Administration, Education, Information Systems or a comparable field. Equivalent professional experience will also be considered.
Professional experience in HR Operations, Learning Administration, Shared Services or Business Support
Experience working with HR systems or learning applications
Strong Excel and reporting skills
Experience working with operational processes and data management
Fluent English (written and spoken)
Enjoy working in a service-oriented international environment
Have a strong customer and service mindset
Like working with structured processes and operational excellence
Are highly organized and able to manage multiple priorities simultaneously
Enjoy working with systems, data and digital tools
Have strong analytical skills and attention to detail
Take ownership of your responsibilities and work independently
Continuously looking for opportunities to improve processes
Communicate confidently with international stakeholders
Enjoy working in cross-functional and multicultural teams
Are curious, reliable and eager to learn

Nice to have

Experience with Learning Management Systems (SuccessFactors) or digital learning platforms
Knowledge of SAP Enable Now
Knowledge of Ariba or comparable systems
Experience working in international matrix organizations
German language skills are highly considered an advantage during the transition phase of the Shared Service Center
First experience with digital authoring tools or is beneficial, while specific tool knowledge can be acquired on the job

Success in this Role

You will be successful when you:

Deliver reliable and high-quality operational learning services
Ensure excellent service experiences for employees and stakeholders
Maintain high levels of data quality and reporting accuracy
Contribute to standardized and well-documented global processes
Continuously identify opportunities to improve efficiency and automation
Build trusted partnerships with HR, the Learning & Development Center of Expertise and business stakeholders
Support the successful execution of global learning and development initiatives through operational excellence

Working Model

Hybrid

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Global Learning & Development Operations Specialist