Senior Training Specialist – Change Management & Training

Location: Ontario, Canada (Hybrid – Toronto area)

Contract Length: 167 Business Days (with possible extension)

Start Date: Subject to security clearance and contract finalization

Work Structure: Hybrid, Monday–Friday, 7.25 hours/day

About the Role

We are seeking a Senior Training Specialist (Change Management & Training) to support a large-scale modernization and transformation initiative within the public sector. This role will be instrumental in preparing sandbox environments, structuring training simulations, and building a SharePoint-based knowledge repository to enhance service delivery and support end-users.

This is a hybrid position based in Ontario, requiring strong expertise in Microsoft Dynamics 365 CE and/or Finance & Operations (F&O), training simulations, and SharePoint content management.

Key Responsibilities

Support sandbox data preparation and environment setup within Microsoft Dynamics 365 CE and F&O.
Develop role-based test data, assignments, and simulation scripts aligned with business processes.
Create and maintain a structured SharePoint knowledge repository (subpages, metadata, web parts, and layouts).
Produce technical documentation, user guides, workflows, and process-aligned content in plain language.
Collaborate with training designers, developers, and project teams to ensure sandbox and digital assets are ready for training delivery.
Provide knowledge transfer through documentation, walkthroughs, and SharePoint materials.

Must-Have Skills & Experience

Proven experience working with Microsoft Dynamics 365 CE and/or Finance & Operations (F&O) (or related CRM systems), particularly in sandbox/testing contexts (role setup, records creation, workflow validation).
Hands-on experience with SharePoint Online for building and structuring knowledge repositories, including subpages, web parts, and metadata.
Strong practical knowledge of creating and manipulating system data for training simulations and testing scenarios.
Skilled in documenting and organizing technical content, training guides, and system instructions for end-user learning.
Highly detail-oriented with a structured approach to data preparation, assignment creation, and scenario alignment.

Nice-to-Have Skills

Experience designing and executing test case scripts and acceptance testing.
Ability to transform technical documentation, workflows, and processes into training-ready content.
Strong analytical skills for preparing role-based test data and validating training scenarios.
Familiarity with AODA accessibility standards and plain language writing for technical documentation.
Excellent communication and collaboration skills to work with cross-functional teams (training, IT, business).

#GlobalDeliveryIT

Job Type: Fixed term contract
Contract length: 167 days

Pay: $45.00-$55.00 per hour

Expected hours: 36.25 per week

Work Location: Remote

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Sr training Specialist - Change Management