About Foundever™

Foundever™ is a global leader in customer experience (CX) solutions. With over 170,000 associates worldwide, we are the force behind the best experiences for more than 750 of the world’s leading and digital-first brands. Our innovative CX solutions, supported by advanced technologies and expert insights, are designed to meet the operational needs of our clients while delivering seamless experiences to customers at crucial touchpoints.

Job Summary

The Practice Expert at Foundever is a specialist within the Digital Services Team, working under the direction of the Learning Tech Practice Manager. This role focuses on the hands-on implementation, configuration, and optimization of learning technology platforms - including AI coaching tools and performance enablement solutions - to deliver measurable business impact for internal stakeholders and clients. The Practice Expert collaborates closely with Project Management Teams and Enablement SMEs to embed best-practice methodologies into scalable learning solutions.

Job Responsibilities

Learning Technology Implementation & Support

Configure, administer, and maintain learning technology platforms including Centrical, Zenarate, LMS/LXP systems, and related tools
Support the rollout and upgrade of learning platforms across multiple sites or geographies, ensuring smooth adoption and minimal disruption
Troubleshoot platform issues, coordinate with vendors on support matters, and escalate where needed
Monitor system performance and usage data, providing recommendations for enhancements and improvements

Learning Design & Content Development

Design and develop learning experiences using microlearning, gamification, simulation-based learning, and AI coaching methodologies
Translate business and client needs into effective learning technology solutions with clear objectives and measurable outcomes
Collaborate with Enablement SMEs to ensure training content is optimized for learner engagement and platform effectiveness
Maintain and organize content libraries, ensuring compliance with SCORM/xAPI standards and data architecture best practices

Collaboration & Stakeholder Engagement

Work in close coordination with the Practice Manager, PM Teams, and cross-functional partners to deliver high-quality learning solutions
Contribute to a culture of continuous learning, collaboration, and operational excellence

Compliance & Documentation

Ensure all learning technology activities comply with data privacy regulations (including GDPR and the EU AI Act) and internal company policies
Maintain accurate and organized documentation for projects, system configurations, and compliance activities

Skills & Competencies

Learning Design & Analytics

Proficiency in instructional design techniques — microlearning, gamification, and simulation-based learning
Experience translating business needs into practical learning technology solutions

Technical & Platform Expertise

Hands-on experience with Centrical (missions, KPIs, dashboards, coaching, user/data integration)
Working knowledge of Zenarate (scenario design, AI coaching, analytics)
Familiarity with major LMS/LXP platforms and integrations (APIs, SSO, HRIS, CRM)
Understanding of SCORM/xAPI, content management, and learning data structures
Exposure to AI/ML-powered L&D tools and emerging EdTech trends

Project & Collaboration Skills

Ability to manage multiple tasks and platform workstreams simultaneously
Solid communication and documentation skills, with comfort working across global, distributed teams
Familiarity with Agile or Lean working methodologies is a plus

Compliance & Quality

Understanding of EdTech compliance, data privacy principles, and accessibility standards (WCAG, UDL)

Professional Attributes

Analytical and detail-oriented, with the ability to synthesize insights from data
Adaptable, curious, and passionate about emerging learning technologies
Strong cross-cultural collaboration and interpersonal skills

Qualification - Experience & Education

Minimum 2 years experience in a similar role
Previous experience of global engagements, EdTech background, or related technology services
Bachelors or Master’s Degree in EdTech if preferred
Prior experience in Implementing Learning Solutions, strong problem solving, financial and strategic management skills
Expertise in project and client management, global delivery, and operational excellence
Spanish or French spoken and written language skills are beneficial

What We Offer

Impactful work. Opportunity to work on cutting-edge AI technologies that will be game-changers for our business.
Professional growth. Continuous learning and development opportunities in a dynamic, remote work environment.
Competitive compensation. Attractive salary and benefits package.
Collaborative environment. A supportive team culture with opportunities for occasional travel for training and industry events.

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