About the Company
Acceleronix is a global IoT solutions provider helping enterprises deploy, manage, and scale connected devices worldwide. Through our combination of global connectivity, connectivity management, device management, and industry-focused software solutions, we simplify the complexity of IoT and accelerate our customers' digital transformation journeys. Our mission is to make IoT deployments more reliable, scalable, and commercially successful by combining technology, operational excellence, and customer-centric execution. As Acceleronix continues to expand globally, we are investing in the capabilities, knowledge, and operational maturity required to support sustainable growth. Having established the core foundations of our onboarding, enablement, and operational frameworks, we are now focused on scaling these capabilities globally through greater standardization, knowledge sharing, process maturity, and continuous improvement. The Learning, Enablement & Process Excellence Manager will play a key role in helping Acceleronix build the next stage of organizational capability and operational excellence.
About the Role
We are looking for an energetic, organized, and business-minded Learning, Enablement & Process Excellence Manager to help Acceleronix take its organizational capability, knowledge management, and operational maturity to the next level. Acceleronix has already established many of the foundational elements required to support a growing global organization, including onboarding programs, training content, bootcamps, operational procedures, enablement materials, and knowledge resources. The next phase of growth requires a dedicated owner who can bring structure, consistency, measurement, and continuous improvement to these initiatives. This role combines employee onboarding, learning and development, sales and operational enablement, knowledge management, and process improvement. The successful candidate will work across departments to ensure employees are equipped with the knowledge, tools, and processes required to perform effectively and consistently while helping the organization scale efficiently. The role is ideal for someone who enjoys connecting people, knowledge, and processes while helping a fast-growing technology company evolve from good practices into repeatable organizational excellence. You do not need to be a process expert from day one. We are looking for someone with strong learning agility, business curiosity, communication skills, and the ability to drive initiatives across multiple teams. You will have the opportunity to build upon an existing foundation and help shape the future operating model of Acceleronix.
Responsibilities
- Learning & Enablement
- Design, coordinate, and continuously improve employee onboarding programs.
- Develop learning paths and training plans for Sales, Presales, Customer Success, Service Operations, vSOC, Logistics, Commercial, Customer Project Management, and other business functions.
- Create and maintain training materials, presentations, guides, videos, learning modules, and enablement content.
- Facilitate onboarding sessions, workshops, bootcamps, certification programs, and training initiatives.
- Coordinate internal certification and capability assessment programs.
- Support readiness initiatives for new products, services, solutions, and operational capabilities.
- Track training participation, completion, effectiveness, and competency development.
- Promote a culture of continuous learning and knowledge sharing across the organization.
- Sales, Customer & Partner Enablement
- Support the development of enablement programs covering Connectivity, CMP, eSIM, SGP.32, PaaS, SaaS, vertical solutions, customer engagement methodologies, and operational best practices.
- Develop practical customer scenarios, role-play exercises, capability assessments, and learning simulations.
- Support partner and channel enablement initiatives through structured onboarding and training programs.
- Collaborate with functional leaders to ensure enablement content reflects current products, services, positioning, and customer needs.
- Help improve employee readiness and reduce time-to-productivity across customer facing teams.
- Knowledge Management
- Maintain and continuously improve the company's knowledge management framework.
- Organize, maintain, and govern training content, operational procedures, playbooks, and documentation repositories.
- Ensure critical organizational knowledge is documented, accessible, and reusable across departments and regions.
- Capture lessons learned from customer projects, support cases, operational reviews, customer boards, bootcamps, and internal initiatives.
- Support documentation standards, version control, and content governance practices.
- Process Excellence & Continuous Improvement
- Work with department leaders to document, understand, and continuously improve key business processes.
- Map end-to-end workflows across Sales, Commercial, Presales, Customer Success, CPM, Service Operations, vSOC, Logistics, Product, Finance, and supporting functions.
- Support the development and maintenance of Standard Operating Procedures (SOPs), work instructions, process maps, governance frameworks, and operational playbooks.
- Identify opportunities to improve efficiency, consistency, scalability, and cross-functional collaboration.
- Facilitate process workshops, stakeholder interviews, and process review sessions.
- Ensure training programs, onboarding materials, and certification frameworks remain aligned with operational procedures and business processes.
- Monitor process adoption and gather feedback from stakeholders to identify improvement opportunities.
- Contribute to continuous improvement initiatives by translating operational insights into updated procedures and learning content.
- Act as a champion for organizational effectiveness, process maturity, and operational excellence.
- Measurement & Organizational Effectiveness
- Define and track capability, onboarding, enablement, and process improvement metrics.
- Measure learning effectiveness through assessments, performance improvements, adoption metrics, and stakeholder feedback.
- Produce regular reporting on onboarding effectiveness, training outcomes, capability development, and process maturity.
- Analyze trends and identify opportunities to improve organizational readiness and operational performance.
- Continuously refine learning programs, enablement initiatives, and operational documentation based on business priorities and feedback.
Qualifications
- Bachelor's or higher degree in Business, Marketing, Organizational Development, Education, Engineering, Communications, Operations Management, or a related field.
- 3+ years of experience in Learning & Development, Training, Sales Enablement, Marketing, Customer Success, Operations, Business Improvement, Project Coordination, or a related role.
- Strong communication, presentation, facilitation, and stakeholder management skills.
- Excellent organizational and project management capabilities.
- Strong written communication and documentation skills.
- Ability to work effectively across multiple teams, functions, and regions.
- Proficiency with Microsoft Office, collaboration platforms, and digital learning tools.
- Strong curiosity, initiative, and passion for continuous learning and improvement.
Preferred
- Experience in IoT, Telecommunications, Connectivity, SaaS, PaaS, Technology, or related industries.
- Experience developing training content, onboarding programs, learning paths, or enablement initiatives.
- Experience supporting process documentation, operational improvement, or organizational development projects.
- Experience working in international and multicultural environments.
- Additional language capabilities, particularly Mandarin, are considered an advantage.
- MBA or postgraduate qualification is considered an advantage.
- Familiarity with process mapping, workflow documentation, Lean, Operational Excellence, or continuous improvement methodologies is considered an advantage.
Key Success Measures
Learning & Capability Development
- New Hire Time-to-Productivity
- Onboarding Completion Rate
- Training Participation and Completion Rates
- Certification and Assessment Results
- Employee Readiness and Competency Improvement
- Manager Satisfaction with Team Readiness
Knowledge Management
- Knowledge Base Adoption Rate
- Documentation Coverage and Utilization
- Training Content Currency and Review Compliance
- Percentage of Critical Knowledge Assets Documented
Process Excellence
Process Documentation Coverage
Process Adoption and Compliance Rates
Number of Process Improvements Implemented
Reduction in Operational Errors Linked to Training or Process Gaps
Reduction in Rework and Process Exceptions
Operational Efficiency Improvements
Cross-Functional Process Maturity
Organizational Impact
Bootcamp and Enablement Program Effectiveness
Organizational Readiness Scores
Stakeholder Satisfaction
Continuous Improvement Initiatives Delivered
Equal Opportunity Statement Acceleronix is committed to creating an inclusive and diverse workplace where everyone can thrive. We welcome applicants from all backgrounds and experiences and believe that diverse perspectives make us stronger, more innovative, and better equipped to serve our customers globally. Join us and help shape the future of connected technology.
Only shortlisted candidates will be contacted!
