About Ricoh
A global leader in digital services, recognised for innovation, sustainability and a people-first culture. We feature in the
Gartner Magic Quadrant, are listed in the
Global 100 Most Sustainable Companies, and have been named
one of Forbes’ World’s Best Employers 2025.
At Ricoh, we believe people do their best work when they feel valued and supported. We create inclusive workplaces where you can grow, contribute, and make a positive impact while helping to build a more sustainable future.
Find your place. Transform your future
Our purpose is centred on understanding and improving how people work. By focusing on real working experiences, we support individuals to develop their skills, realise their potential and do work that feels meaningful.
People Transform When They Love What They Do
This belief sits at the heart of The Ricoh Promise. It guides how we recruit, how we support our people, and how we work together every day, creating an environment where you can grow, feel valued and make a difference.
When you join us, you are encouraged to share your ideas, challenge the way things are done, and work with others to build something better. If you are looking for a place where your voice is heard, your development is supported, and your work feels meaningful, you will feel at home at Ricoh.
What you will be doing
Ricoh are currently recruiting for a
Head of Skills & Learning Experience which will execute Ricoh’s learning strategy and learner experience agenda across EMEA, in line with the ‘Ricoh Promise’, ensuring a consistent, engaging and future focused approach to building the skills our colleagues need to thrive. It shapes the end-to-end learner experience, ensuring high standards of quality, variety, accessibility and inclusivity.
Learner Experience & Brand
- Define and deliver Ricoh’s EMEA‑wide learner experience strategy, ensuring consistency, personalisation and accessibility across all touchpoints.
- Lead the establishment and embedding of learning design principles aligned with L&D’s strategic objectives.
- Develop and implement a language localisation strategy to ensure inclusive and culturally relevant learning experiences.
Learning Design & Content Strategy
- Lead the strategy for learning design, digital content creation, and content curation to deliver high quality, impactful and scalable learning solutions.
- Oversee core skills learning for all employees, including induction, compliance learning design, digital skills, AI‑related capability and behavioural development.
- Partner with the business to develop functional learning offerings
- Design and deliver reskilling and upskilling programmes that enable business transformation, talent mobility and future workforce readiness.
- Set learning impact and effectiveness metrics and monitor L&D’s performance to those targets
- Ensure all learning touchpoints reflect Ricoh’s brand and EVP (which includes ‘Love to Grow’ as a key pillar)
Future-focused learning
- Champion the adoption of new and emerging technologies (AI, automation, analytics, LXP enhancements) to continually improve the learner experience, including being the voice of the customer for our learning technologies platforms.
- Maintain a strong understanding of the external learning technology market to ensure Ricoh remains competitive and future‑ready.
Skills Strategy And Experience
- Lead the embedding of skills frameworks and define and drive forward Ricoh’s transition to a skills‑based organisation.
- Bring new job architecture work to life for Ricoh employees through skills frameworks and technology
- Develop strategic business cases and long‑term capability plans with the Director of L&D EMEA (e.g. Internal Talent Marketplace)
- Bring external insight, benchmarking and challenge to ensure Ricoh’s learning strategy reflects the best of the market and anticipates future trends.
- Influence senior leaders to champion a skills‑first learning culture and ensure learning is positioned as a strategic enabler of organisational goals.
Team Leadership & Cross‑Functional Delivery
- Lead a future focused team across EMEA, coaching and developing them and setting clear standards, ways of working and expectations.
- Matrix manage across L&D, business functions and regions to drive alignment, simplification and shared priorities.
- Understand and act on feedback re impact and effectiveness of learning
- Oversee complex, multi‑country strategic plans to deliver the MTS and ensure consistent execution.
- Influence across the L&D team, inspiring others to deliver your strategy.
You will ideally have
- Extensive experience in shaping and delivering a consistent learning experience in complex, multi‑country and multi-language organisations.
- Strong expertise in learning technologies and digital technologies, with a track record of leveraging emerging tools to transform a business at scale.
- Demonstrated ability to embed skills frameworks at scale, design reskilling/upskilling programmes and advance a skills‑based organisation.
- Bring external insight and innovation into Ricoh—challenging existing practices and translating market-leading experiences into strategies and solutions that elevate our colleague experience and build a future‑ready workforce
- Ability to lead matrix teams & orchestrate EMEA‑wide initiatives
- Excellent communication, strategic thinking and collaboration skills, skilled at engaging and influencing senior leaders, shaping business cases, and positioning learning as a critical enabler of organisational performance.
- Understanding of accessibility, localisation, inclusivity and user centric design.
In return for your commitment, you can expect
At Ricoh, work should feel meaningful, supportive and fulfilling. The Ricoh Promise shapes your experience through four pillars that bring our culture to life.
Love to Connect
You become part of a global community built on openness, inclusion and genuine collaboration.
Across teams, countries and roles, you'll find people who listen, involve and encourage you - helping you feel valued and able to be yourself every day.
Love to Grow
Your development truly matters to us. With access to learning pathways, mentoring and career opportunities across functions and countries, you'll be supported to stretch your skills, explore new directions and stay future-ready in a changing world.
Love to Give Back
Purpose is part of how we work. You'll have opportunities to make a difference through volunteering, sustainability initiatives and community programmes that reflect our shared values and commitment to positive impact.
Love to Succeed
Success at Ricoh is something we pursue together. You'll benefit from fair rewards, flexible working, wellbeing resources and real recognition - including programmes such as the Imagine. Change. Awards, where colleagues celebrate each other's achievements.
We are an equal opportunities employer
We believe that diverse perspectives make us stronger, and we welcome applications from people of all backgrounds, identities, and experiences. Our hiring decisions are based on skills, experience and potential, and we are committed to creating a fair and inclusive recruitment process. If you require any reasonable adjustments at any stage of the recruitment journey, please let us know and we will support you to bring your best self forward.
Ready to love what you do? Apply now and help us shape what comes next.
