Interior Health is hiring a permanent full-time
Learning Management System Coordinator who is passionate about making a difference in health care.
Location: This position is flexible within the Interior Health region.
What We Offer
- An attractive remuneration package
- Excellent career prospects
- Employer paid training/education
- Employer paid vacation
- Employer paid insurance premiums
- Extended Health & Dental coverage
- Work-life balance
- May be eligible to contribute to MPP
Salary range for the position is $69,218 to $99,501. Interior Health establishes salaries within the minimum and maximum of the salary range based on consideration of the qualifications, experience of the applicant, and an internal equity review of the salaries of other employees.
How Will You Create An Impact
The Learning Management System Coordinator (Coordinator) plays a vital role in ensuring the efficient and effective use of Interior Health’s Learning Management System (LMS) to support the organization’s training and development needs. The Learning Management System Coordinator is the primary point of contact within Interior Health (IH) for questions and inquiries about the use of the LMS.
The Coordinator manages essential processes for learning development, such as governance and partner engagement, technical and operational support, reporting and data analysis, and project leadership that enables systems transition for continuous improvement of LMS functionality. The Coordinator works closely with Subject Matter Experts (SME), Course Developers and Educators, both internally and externally, to ensure the effective implementation of learning initiatives. The Coordinator also works with the software provider and internal partners to ensure the LMS is configured and utilized effectively.
What Will You Work On
- Serves as a primary point of contact for LMS users and clients. Provides expert support for the LMS, addressing user inquiries, troubleshooting complex issues, and ensuring its efficient operation for all IH staff.
- Coordinates & delivers workshops and training sessions on LMS usage and ensures end users and course managers understand LMS functionality.
- Develops and maintains training materials and reference documentation, applying change management principles for seamless knowledge transfer during LMS system change.
- Develops and maintains technical process and Knowledge Base Articles within the service desk ticketing system. Generates reports on service request trends.
- Serve as the Lead SME representative for the LMS at meetings and committees both internally and externally, providing strategic insights into system development, user engagement, and process improvement. In the absence of the regular chair, takes the lead and facilitates committee activities.
- Collaborates with internal partners and leadership teams across Interior Health to align LMS strategies with organizational learning goals and broader talent development initiatives.
- Develops and implements communication strategies, in collaboration with internal communications, to promote LMS-related initiatives and engage learners across the organization. Liaises with external consultants to support the integration of third-party tools and platforms into the LMS, ensuring seamless learner experiences across different systems.
- Works with clinical and corporate leaders across the organization to continuously assess and enhance processes related to program enrollment, registration, and reporting.
- Collaborates with software providers and internal partners to optimize system performance and user experience.
- Develops and implements project charters and intake forms to support learning governance and quality assurance processes related to LMS usage.
- Collaborates with relevant teams to implement, maintain, and enhance standards for LMS content, ensuring alignment with Interior Health's Communication Policies, Accessibility Standards and Learning Design Standards. Performs regular audits of existing learning to ensure continued compliance.
- Receives user access requests for user accounts. Ensures that each user is granted appropriate permissions, including new user setups, updates, and deactivations.
- Drives business process improvement initiatives to optimize LMS usage and efficiency. Recommends and facilitates system enhancements, ensuring they are developed, tested, and deployed according to Interior Health’s learning and development needs.
- Maintains the integrity of data within the LMS by performing regular system audits.
- Collaborates with assigned Business Analyst to develop reports that provide insights into LMS usage and effectiveness. Utilize other report-writing software as required to create custom reports.
- Tests functionality and makes minor revisions to existing learning in a learning development software, such as Articulate Storyline and Articulate Rise.
- In alignment with IH’s Occupational Health & Safety Program, employees shall adhere to all Occupational Health and Safety policies and procedures at all times and attend all required training. Employees are responsible to report any identified hazards, unsafe conditions or incidents to the manager or supervisor immediately.
- Performs other related duties as required.
Interior Health strives to create an environment where you enjoy the work you do, the place where you work, and the people around you. Together, we create great workplaces.
Apply today!
Honouring Interior Health’s commitment to Truth and Reconciliation and the Declaration on the Rights of Indigenous Peoples Act (DRIPA), and Pursuant to Section 42 of the BC Human Rights Code, preferential consideration and/or hiring will be given to qualified applicants who self-identify as Indigenous (First Nations, Métis, or Inuit).
