THE TEAM:
At Kind Lending, our family of diverse and talented Kind Ambassadors are the driving force behind our new approach to the mortgage experience. They're the heart and soul of the organization and our "People Before Profits" mentality shines through in every department. Kind Lending is growing and is looking for top mortgage professionals who value opportunity, lasting business partnerships, and who live out our KIND mindset. Kind Lending is determined to provide the best service in the industry while also providing homebuyers with a great selection of products to enhance their buying experience. Backed by our trusted leadership team, Kind Lending's friendly and professional model puts the “fun” in funding.
Position Summary:
Are you the kind of person who thrives in fast-paced environments, adapts quickly to shifting priorities, and brings structure to chaos? Do you enjoy supporting others behind the scenes while making sure nothing falls through the cracks? Our Training Coordinator role may be the perfect fit for you.
The Training Coordinator plays a key role on the National Training Team and serves as the primary support partner to our Trainers and new employees across Retail, Wholesale, Joint Ventures, and Corporate teams. You’ll coordinate onboarding, manage training logistics, maintain the LMS, and keep things running smoothly—even when the day changes on a dime. Mortgage industry knowledge is a plus, but yourstrengths in coordination, communication, LMS management, and ClickUp project tracking are what we value most.
Key Responsibilities:
Learning Experience & LMS Support
- Administer and support the Learning Management System (Schoox): assign courses, manage user records, and troubleshoot user issues
- Launch and track onboarding and compliance training assignments based on role and channel
- Monitor overdue training reports and escalate risks to leadership as needed
- Maintain version control and proper documentation of all active courses and learning paths
- Run reports and support tracking of training completion and effectiveness
New Hire Experience & Onboarding Coordination
- Host and support weekly New Employee Orientation (NEO) sessions
- Manage training invites, calendar scheduling, chat groups, and follow-up communications
- Support onboarding paths by role (Sales, Operations, Corporate) to ensure consistency and confidence from Day 1
- Serve as a helpful, reliable point of contact for new hires during their onboarding journey
Training Logistics, Content Maintenance & Communications
- Coordinate scheduling and logistics for all live and virtual training sessions, including registration, reminders, and attendance tracking
- Maintain accurate training rosters and completion records
- Draft and send training-related communications via email and the LMS (announcements, reminders, campaigns)
- Manage the posting and review schedule for training materials across three platforms and our LMS (Schoox)
- Ensure content across platforms is accurate, up to date, and aligned with company standards
- Partner with SMEs and Trainers to facilitate updates when needed
ClickUp Project Management & Workflow Optimization
- Manage the Training Team’s ClickUp workspace to track deadlines, workflows, recurring tasks, and project phases
- Organize projects by priority level and training lifecycle (planning, execution, follow-up)
- Support task assignment, progress tracking, and documentation across all training initiatives
- Help streamline and maintain recurring task templates and reporting checklists
Growth Opportunity
- Potential to grow into a Trainer, LMS Administrator, or Project Lead role
- Gain exposure to national-level onboarding, operations, sales, and compliance training coordination
- Collaborate with high-impact departments and learn from experienced training professionals
Qualifications:
- Strong coordination and time management skills in a fast-paced environment
- Experience administering or supporting an LMS
- Excellent communication and follow-up skills
- Familiarity with project/task management systems
- Comfortable switching tasks often and juggling shifting priorities
Pay Disclosure:
The starting base pay range for this position is $45k/annually. The actual base is dependent on many factors such as: work experience, business needs, market demands, and other compensation components. The base pay range is subject to change and may be modified in the future.
Disclaimer Statement:
This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, duties, skills, or working conditions associated with a job. It is intended to be a general description of the principal requirements common to positions of this type.
Work Authorization:
Must be able to verify identity and employment eligibility to work in the U.S. without a visa sponsorship.
Other Duties:
This job profile is not intended to be an all-inclusive list of job duties and responsibilities, as one may perform additional related duties as assigned to meet the needs of the organization.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift up to ten pounds. Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a keyboard; and to verbally communicate to exchange information. VISION: See in the normal visual range with or without correction. HEARING: Hear in the normal audio range with or without correction.
Kind Lending is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to race, religion, creed, color, orientation, gender, age, national origin, veteran status, disability status, marital status, sexual orientation, gender identity, or gender expression.
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