TaskUs delivers outsourced digital services that power the companies shaping the future. By combining specialized human talent and intelligent technology, we solve complex operational challenges for global category leaders within AI, autonomous vehicles (AV), robotics, social media, financial services, healthcare, and beyond. We enable our clients to elevate their customer experience, protect their platforms, and grow their brands.
Role:Learning Experience Leader
What does a Learning Experience Leader really do?
Think of yourself as someone who will create and maintain a positive and professional learning environment in the organization. Imagine yourself going to work with one thing on your mind: you will design and expand training and development programs. These programs should be aligned with product-specific training methodologies and initiatives.
As a Learning Experience Leader, you will:
- Create and deliver end-user, partner, and distributor training which includes curriculum, training, and exams for all general preparatory courses prior to enterprise endorsement.
- Set the standards and expectations through your conduct, work ethic, integrity, and character.
- Deliver technical preparatory training covering basic skill requirements as identified by enterprise needs. Accomplish projects and motivate trainees through effective training.
- Continuously improve training programs and other learning opportunities across the organization.
- Amend and revise programs as necessary for them to adapt to the changes occurring in the work environment.
- Act as the content expert, and maintain relevant training documents and training materials for training conducted.
- Develop and create effective induction programs.
- Monitor and review trainees’ progress through questionnaires and discuss with their managers.
- Ensure that statutory training requirements are met, understand e-learning techniques and identify where they are relevant, and be involved in the creation and/or delivery of e-learning packages.
- Research and present new technologies and methodologies in workplace learning and ensure that all trainees adhere to the company’s Code of Conduct.
- The Learning Experience Leader will support learning and development of our Emergency Response (Tier 1) Agents.
Requirements:
- Must be 18 years of age or older.
- Candidates must be based in Spain, preferably in Madrid.
- Proficient in Microsoft and Google applications.
- Can present and facilitate a class discussion.
- Follow well-defined methods, procedures, reports, forms, and competent aspects of the job.
- High School Diploma or GED required. Four-year college degree (preferred) in a related field like industrial or applied sciences.
- A problem solver and critical thinker.
- Energetic, enthusiastic, and creative- can think outside the box with different ways to motivate and engage an audience.
- With strong interpersonal, conflict management, mentoring, organizational, project management, and influencing skills.
- Has excellent oral and written communication skills.
- Can work in a flexible schedule.
- Up to 25% travel required.
Nice to
- Have:At least 1 to 2 years of working experience in a related field (training or teaching experience) or experience in Fintech or Tech industry.
- Has strong leadership skills, with proficiency in handling groups.
- Knowledge of local regulations, emergency services etc.
