Passionate about shaping how our workforce learns and performs. The Operations Instructional Designer and Trainer works in close partnership with business stakeholders to design, deliver, and measure high‑impact learning solutions that drive operational performance. This Band 4, Advisor, role leads the end‑to‑end development of skills‑first learning programs, ensuring alignment to business priorities, enterprise governance, and measurable performance outcomes.
What you’ll do:
Partner with business leaders, SMEs, and trainers to identify skill gaps and determine appropriate learning or non‑learning solutions
Apply adult learning and performance development methodologies to design effective learning strategies that close skill gaps and improve performance
Lead end‑to‑end development of scalable learning programs, including curricula, learning paths, skills journeys, and onboarding solutions
Develop and deliver skills‑first learning programs grounded in a strong skills architecture to drive consistent, performance‑based outcomes
Design, develop, and maintain high‑quality training materials and curricula across multiple formats, ensuring accuracy, accessibility, timely delivery, and compliance with enterprise brand and governance standards
Provide constructive, standards‑based feedback to instructional designers and trainers to ensure consistently high‑quality, polished, client‑facing content
Define measurable learning objectives and “I can” statements aligned to agreed‑upon outcomes
Evaluate training effectiveness and performance tools to assess impact and drive continuous improvement
Independently manage complex training projects end‑to‑end, overseeing intake and execution while proactively communicating progress, risks, timelines, and outcomes with stakeholders.
What you’ll need to do this job:
High school diploma or GED, required; bachelor’s degree, preferred
2+ years of experience supporting operational initiatives, with the ability to manage multiple priorities and meet deadlines, required
Strong organizational and analytical skills, with the ability to work independently and maintain strong attention to detail, required
2+ years of experience using instructional or design software to develop professional learning content, required
Experience using the Articulate 360 Suite, Camtasia, and Vyond to create polished, scalable, and learner‑focused training content in an enterprise environment, strongly preferred
Demonstrated proficiency in Microsoft Excel, PowerPoint, and Word, required
Proven project management experience, including planning, execution, and stakeholder communication, required
Proven ability to collaborate with teams, build strong relationships, and communicate effectively both verbally and in writing, required
Ability to travel 0-25%, preferred
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an annual salary of 93,200 - 155,400 USD / yearly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
