Company Overview
LawLabs Inc. is a dynamic team born in London, Ontario, comprised of law and tech professionals dedicated to enhancing the property closing experience. Our mission is to streamline the property conveyancing process for lawyers and clerks, ensuring it is optimized for today's needs and future innovations. We pride ourselves on our values of trust, integrity, and delivering a world-class product.
About the Role
As an Onboarding Specialist, you are responsible for developing and delivering high-quality training sessions to ensure the successful onboarding and continued success of new clients. This role requires a blend of training expertise, client relationship management, and collaboration with internal teams to drive product adoption and long-term client satisfaction. You will lead virtual and in-person training sessions, design tailored learning experiences to meet specific client needs, and monitor client progress throughout the sales cycle (first 8 files).
Role Responsibilities
Training:
- Develop and deliver engaging training for new clients, both virtually and in person, tailored to their specific sales needs.
- Facilitate webinars and one-on-one training sessions to enhance new client retention and usage of the software.
- In collaboration with Customer Success and Marketing teams, supporting the creation of comprehensive training materials as needed including PPT presentations.
- Collaborate with Account Executives in the onboarding process for new clients to ensure streamlined and effective onboarding.
- Pursuing professional development opportunities to enhance training skills and industry knowledge.
Account Management:
- Develop and nurture relationships with new clients to promote retention, including follow-ups after their initial training sessions. Leverage training and outreach efforts to enhance these connections, driving both sales and long-term loyalty.
- Assist clients in overcoming obstacles to successfully close deals (reach 8 files).
- Collaborate with the sales team to align training initiatives with overall sales strategies.
- Reporting any in-app issues, feedback, client requests, or clean-up items to the Development Team.
Performance Tracking:
- Monitor client progress throughout the sales cycle (up to 8 files) and provide actionable feedback to ensure continuous improvement.
- Analyze training effectiveness and adjust methodologies based on client feedback and sales outcomes.
- Report on sales activities and outcomes related to training sessions.
General:
- Attend bi-weekly 1:1 meetings with your direct leader to discuss progress, challenges, and strategy alignment. Participate in companywide bi-weekly meetings, trainings, in-person team meetings or development sessions and daily team standups.
This position is for an existing vacancy.
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At LawLabs we have a strong belief in equity, diversity and inclusion and are committed to building and fostering an environment where our employees feel included, valued, and heard.
We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities. We are committed to providing an inclusive, barrier-free recruitment process. Please let us know if you require any accommodations.
We look forward to hearing from you!
https://www.lawlabs.ca
Job Types: Full-time, Permanent
Pay: $65,000.00-$70,000.00 per year
Benefits:
- Dental care
- Extended health care
- Life insurance
- Paid time off
- Work from home
Licence/Certification:
- Driving Licence (required)
Work Location: Remote
