About Harri
It's a great time to join Harri as we revolutionize the hospitality industry with our cutting-edge technology solutions for workforce management. We're an innovative, high-growth company with a global presence, dedicated to building strong partnerships and delivering measurable value to our customers.
We are excited to recruit for this pivotal Global Learning & Development Manager role to ensure the setting of the vision and strategy for Harri's global learning ecosystem. You will serve as a Global Learning & Development Leader and a trusted partner to Senior Leadership , playing a key role in driving employee engagement and retention, improving customer outcomes, and leveraging automation to scale learning delivery and measurement.
What You'll Be Doing
As a Global Learning & Development Manager , you will be responsible for setting the vision and strategy for Harri's global learning ecosystem. Your responsibilities will include:
- Learning Strategy & Governance: Define, design, and manage a scalable, global L&D strategy that aligns with Harri's business objectives, focusing on improving engagement, retention, and measurable business outcomes.
- Stakeholder Engagement: Partner with global leaders across Product, R&D, Sales, Implementation, and Support to understand skill gaps and design learning paths that address their specific needs (internal enablement) and ultimately improve customer success (external enablement).
- Content Development & Delivery: Oversee the creation and maintenance of high-quality, globally consistent training content (digital, in-person, blended) for all learning audiences, ensuring product and feature deployment readiness.
- Automation & Scalability: Champion the use of technology and automation (e.g., in LMS administration, content delivery, personalized learning paths) to enhance the efficiency and reach of the learning programs.
- Performance & Metrics: Define, track, and report on key L&D metrics, including employee engagement post-training, retention rates tied to skill development, and customer outcomes (e.g., platform adoption, time-to-value, decreased support tickets) directly impacted by training.
- Team Leadership: Recruiting, hiring, training, and coaching the Global Learning & Development team members, fostering a culture of continuous improvement, expertise, and collaboration.
- Process Optimization: Evaluate, select, and enhance the processes and tools the L&D team uses for day-to-day operations and content management.
- Talent Management: Work in collaboration to establish Individual Development Plans (IDPs), evaluate performance, and administer corrective action/performance improvement plans as necessary.
More About You: What Can You Bring?
We are looking for an individual who is a strategic thinker with strong business acumen and a proven ability to collaborate with cross-functional executive stakeholders with a proven track record of designing and implementing global L&D strategies that deliver measurable results in employee engagement, retention, or customer outcomes. You will be passionate about delivering successful outcomes and possess:
- Bachelor's or equivalent degree in business, education, or relevant field.
- 5+ years of progressive leadership experience in a Global Learning & Development and/or restaurant/hospitality industry Enablement, or Training function, preferably in a SaaS or HCM environment.
- Proven track record of designing and implementing global L&D strategies that deliver measurable results in employee engagement, retention, or customer outcomes.
- Experience leading and mentoring a globally distributed team.
- Strong understanding of modern learning technologies (LMS, LXP, content authoring tools) and how to leverage automation for scale.
- Excellent communication, presentation, and interpersonal abilities, with a natural capacity to present complex information simply.
- Strategic thinker with strong business acumen and a proven ability to collaborate with cross-functional executive stakeholders.
When and Where You'll Be Doing It
- Position: Full-time
- Salary Range: $130,000 - $150,000 USD, depending on experience.
- Reporting Line: SVP of Global Operations
What Will You Get in Return?
Creating an environment which enables our people to thrive is crucial for us. Harri offers a comprehensive compensation structure designed to support you throughout your career here. You'll get:
- Competitive salary within the stated range.
- The opportunity to drive critical projects for a high-growth, innovative company.
- Experience working in a fast-paced, global environment.
- A collaborative and supportive team environment.
Equity, Diversity, and Inclusion
We're committed to building diverse talent at Harri and believe our strengths as a team come from having many unique perspectives. We value a healthy, vibrant, and inclusive organization that encourages everyone to be themselves at work. We are committed to valuing diversity and promoting equal opportunities for all and welcome applicants from all communities.
We will be reviewing applications on a rolling basis and reserve the right to close applications early.
Skills
Global Learning and Development Strategy and Governance
SaaS and HCM Enablement
Learning Technology and Automation
