Department: People & Culture
Location: Vancouver
Compensation: $79,000 - $94,000 / year
Description
Hi there, we’re Article. 👋 Since 2013, we have been redefining the furniture industry one sofa at a time, it’s not easy — it requires solving challenging, meaningful problems. This is where you come in, as a
Retail Learning & Development Specialist, you'll design and develop retail-specific training that equips our store teams to deliver confident, consistent, and on-brand customer experiences.
You’ll be the bridge between our products and our people, translating complex product knowledge into engaging, scalable learning solutions.
Why We Need You:
You will ensure our frontline teams are experts in our catalog and our Customer Obsession. You’ll partner closely with Retail, Customer Care, and Marketing to create high-impact training for product launches and seasonal updates.
You’ll be the face of our brand for every new store team. By traveling to each opening, you’ll provide the hands-on training and guidance that ensures every location is up to speed and ready to welcome customers.
How the team works: We’re a hybrid team, working 3 days minimum in the office at the Vancouver HQ.
What You’ll Do
- Lead New Store Training: Travel to every new store opening to lead in-person onboarding, product knowledge sessions, and brand storytelling for new hires.
- Design & Develop: Create blended learning solutions (eLearning, job aids, and facilitator guides) for product launches and retail onboarding.
- LMS Management: Own the retail training environment, ensuring content is accurate, easy to navigate, and properly reported.
- AI Integration: Use LLMs and AI tools to draft, localize, and summarize content to increase team efficiency.
- Continuous Improvement: Partner with field leaders to evaluate training effectiveness and refine content based on store performance and team feedback.
- We use G Suite (Gmail, Sheets, Google Docs, Meet, etc) to work and Slack to collaborate and communicate, with your choice of Mac or PC device.
Who You Are
- You must have a valid passport and the ability to travel freely between Canada and the US
- 2+ years in L&D, specifically designing and delivering programs for frontline or retail teams
- You are comfortable and confident commanding a room, whether it’s a virtual meeting or a busy retail floor
- You’re committed to continuous learning and personal development and can speak to how you are actively practicing this
- Previous experience in retail is an asset
- Proficient with Articulate Storyline/Rise and LMS platforms, with a strong interest in AI-driven content creation
- Legally able to work in Canada.
- Completion of criminal background check.
Perks & Benefits
Wealth:- The salary range is $79,000 to $94,000
- Starting salary is determined by your transferable skills, knowledge, work experience, and the hiring team’s budget, which is based on business needs, market compensation data, and internal equity
- We believe in Winning Together. When Article hits its annual financial goals, eligibleemployees will receive a cash bonus
- 4% RRSP matched contributions through Wealthsimple
Life:- 20 days of vacation*
- 1 extra day off (Inclusion and Diversity Day)
- 6 well-being (sick) days
- Hybrid work: 3 days a week in the office
- Work remotely (anywhere in the world) for up to 3 weeks
Total Health:- Excellent extended health and dental benefits packages
- $1000 health/lifestyle spending account* for your total physical and mental well-being
- TELUS Health App
- Mental Health Assistance/Counseling
- Virtual medical appointments
Office Space:- The Article HQ is a converted warehouse, with an open accessible layout and no offices (even for our founders)
- Work from your desk, an Article sofa, collaboration spaces, or a private meeting room
- Standup desks can be requested too
- Our kitchens are stocked with salty, sweet and healthy snacks, & all the premium coffees and teas to keep you buzzing
- Onsite fitness equipment with showers and towel service
- Pickleball, badminton, and table tennis matches happen, from very competitive to very casual
- A dog-friendly office - well-socialized pups are welcome
Getting here:- Free street parking (first come, first serve; no reserved spots for senior leaders)
- Indoor secure bike storage with change rooms and showers
- 20-minute walk to either Main Street- Science World or VCC Clark Skytrain stations
Extra:- 45% discount on our entire product range (15% for friends and family)
*Prorated
Artificial Intelligence (AI) in Hiring:
At Article, we value authenticity and transparency in our hiring process. We want to get to know the real you, not an AI-generated version. Here are some guidelines around
Artificial Intelligence in Hiring and what we expect from you.
From us, you can expect that humans make hiring decisions.
Criminal Background Checks:
Having a criminal record does not restrict your employment at Article. Criminal background checks are only conducted with your permission and after a conditional employment offer has been accepted.
The decision if a criminal record will restrict your employment will be made on a case-by-case basis, where we conduct an "individualized assessment"—a reasoned, evidence-based determination as to whether the applicant's past conviction has a direct and adverse relationship with the specific job duties of the position.
Work Authorization:
Unless otherwise stated, all open roles require legal authorization to work in the location where the job is based, without requiring VISA sponsorship.
For US-based roles, Article participates in E-Verify
Be Aware of Scam Jobs/ Recruitment Fraud:
Click here for more information on
Scam Jobs.If you receive a suspicious message or job offer claiming to be from Article, please do not engage. Forward the message to
careers@article.com so we can investigate.
Equal Opportunity Statement:
At Article, we value and respect individuals for their different talents, skills, abilities, and unique contributions. Employment decisions are based on merit and business needs, and not on race, ethnic origin, color, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, disability, genetic characteristics, personal beliefs, or any other classification protected by federal, state, provincial, and local laws and ordinances.
Accommodations:
Reasonable accommodations are related to a disability or another protected characteristic. Applicants can also request accommodation at any stage of the recruitment process by notifying the hiring team or emailing ta.accommodation@article.com. This email is dedicated to accommodation requests only—non-related messages will not receive a response.
