Position Summary
The Learning Operations Manager is a strategic leader responsible for overseeing the operational delivery of global Learning & Development (L&D) initiatives. This role manages a cross-functional team—including LMS Administrators, Training Coordinators, and Instructional Designers/Developers—across multiple geographies (US and India). The Learning Operations Manager ensures operational excellence, compliance, and continuous improvement within the L&D function, driving impactful learning experiences that support organizational goals. This position partners with HR, IT, and business leaders to optimize learning technologies, processes, and programs, while fostering a culture of growth and performance.
Responsibilities
Operational Excellence
- Ensure successful execution of all department offerings.
- Market and communicate department offerings.
- Manage day-to-day scheduling and logistics of training sessions and programs offered worldwide.
- Manage vendor relationships, contracts, and budgets in support of scheduled programming.
- Partner with Learning and HR Business Partners to enhance team effectiveness within the business.
- Gather and analyze metrics to evaluate impact of learning programs and inform stakeholders. Create dashboards and reports.
Compliance Training
- Collaborate with compliance, legal, IT, and other business units to identify solutions to compliance training requirements.
- Oversee scheduling, administration, and reporting of compliance training as required by various business units across Milliman.
Infrastructure Management
- Manage the Learning tech stack, including the LMS (Absorb), content development, communication, and project management tools.
- Liaison with IT, HR, and other departments for seamless technology integration between platforms.
- Manage the selection and implementation of new learning technologies.
Process Improvement
- Analyze workflows to enhance Learning & Development department processes and operations.
- Collaborate with the HR Service Center for the completion of repetitive tasks.
- Facilitate improvements to department’s processes, ensure all SOPs are kept up-to-date, reinforce file organization and project management standards.
- Create templates and models to accelerate content creation.
Instructional Design and Development
- The ideal candidate will have experience designing and development various forms of digital content sufficient to supervise instructional designers/developers in the creation and/or update of superior learning content.
- There will be opportunities to facilitate in-person and online instructor-led sessions—IF that appeals to the person in this role (no pressure!).
Skills & Qualifications Required
- Bachelor's degree.
- The ideal candidate must have minimum 5 years of experience in an L&D-related role.
- The ideal candidate must have minimum 3 years of experience managing a team.
- The ideal candidate must have previous experience with Absorb (or other similar LMS), Wrike (or similar PM tool), PowerBI, Articulate360, Canva, and other standard learning development tools.
- The ideal candidate must have previous experience working in a global L&D function with exposure to EMEA and APAC.
- The ideal candidate must have project management skills including the ability to manage complex programs within complex organizational structures.
- Must have previous experience with multiple learning delivery approaches.
- Must have previous experience building cross-functional relationships and collaborating at all levels in an organization.
- Must have excellent written and verbal communication skills; demonstrated experience managing department communications.
- Must have the ability to influence without authority in a decentralized structure and to think strategically about the solutions to offer.
Skills & Qualifications Preferred
- Prior experience in decentralized professional services firms.
LOCATION:
Candidate will be required to work out of London office atleast 3 days a week.
About Milliman
Independent for over 77 years, Milliman delivers market-leading services and solutions to clients worldwide. Today, we are helping companies take on some of the world’s most critical and complex issues, including retirement funding and healthcare financing, risk management and regulatory compliance, data analytics and business transformation.
Through a team of professionals ranging from actuaries to clinicians, technology specialists to plan administrators, we offer unparalleled expertise in employee benefits, investment consulting, healthcare, life insurance and financial services, and property and casualty insurance.
