Who We Are
We love what we do and what we do is important! We believe that everyone should leave feeling better – this means not just our guests, but also our teammates. Everyone should go home feeling better because they learned something new, or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole hotel. No one is more important than anyone else, and unless we are in it together, we can’t create that special experience for our guest.
Your Mission
Should you decide to accept it…
The Corporate Director of Learning & Development is the steward of how our people learn, grow, and bring our brands to life. Supporting 16 properties across two brands, this role blends big-picture thinking with hands-on delivery—setting the global learning strategy while rolling up sleeves to design content, facilitate training, and support teams on the ground.
This role is for someone who believes L&D should be useful, engaging, and immediately felt on the floor, not something that lives in a binder. From onboarding new team members to developing leaders, this role ensures our people feel confident, connected, and inspired to deliver unforgettable guest experiences.
The Nitty-Gritty
What you will be doing...
Shape the Global Learning Vision
- Partner with the Chief People Officer to define and deliver a global learning and development strategy aligned to our business goals, culture, and guest experience.
- Translate our values, service philosophy, and brand promise into learning that teams can actually use.
- Build scalable frameworks that work globally while respecting local nuance and operational realities.
Bring the Virgin Brand to Life
- Lead Learning & Development on Virgin brand standards, ensuring consistency while keeping delivery fresh, human, and relevant.
- Leverage best practices across the wider Virgin portfolio to elevate how we train, develop, and inspire teams.
- Collaborate with Brand, Operations, and People teams to ensure learning reflects the spirit, style, and standards that make Virgin… Virgin.
Design & Build (Hands-On)
- Create training materials, including facilitator guides, participant materials, toolkits, digital content, and job aids.
- Develop programs across:
- Onboarding & orientation
- Guest experience & service excellence
- Leadership & management development
- Operational and role-specific skills
- Culture, values, and brand immersion
- Ensure content works for hourly team members and leaders alike. It should be clear, engaging, and practical.
Deliver & Enable
- Facilitate training in person and virtually across properties and regions.
- Partner with property leaders to deliver training in ways that fit real hotel operations.
- Coach and support property-based trainers and leaders to deliver training consistently and confidently.
Measure, Improve, Repeat
- Track participation, completion, and effectiveness using simple, meaningful analytics.
- Gather feedback from teams and leaders and continuously refine programs.
- Stay curious by bringing new ideas, methods, and inspiration into the learning experience.
What Success Looks Like
- New hires feel welcomed, confident, and guest-ready - fast.
- Leaders are equipped to coach, lead, and inspire.
- Training feels consistent across properties but never cookie-cutter.
- Teams understand not just what we do, but how and why we do it the Virgin way.
- Learning is felt in guest feedback, team engagement, and performance.
What qualities are we looking for?
You got skills? If you are able to perform the following, then you have come to the right place..
- Strong instructional design and facilitation skills.
- Comfortable training hourly teams, managers, and senior leaders.
- Organized, adaptable, and energized by fast-paced operational environments.
- A confident, approachable presence with the ability to influence without hierarchy.
- Guest-obsessed and people-first.
- Practical, creative, and solution oriented.
- Willing (and excited) to travel and stay close to the business.
- Believes the best training shows up on the floor, not just in slides
Background Must-Haves
- Current, legal and unrestricted ability to work in the United States.
- 8+ years in Training, Learning & Development, or Talent Development, ideally in hospitality, hotels, retail, or service-led brands, is required.
- Experience working across multiple properties, regions, or global portfolios is required.
- A proven track record of balancing strategy with hands-on execution.
- Ability to travel domestically and internationally up to 50%.
