Job Description
Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.
At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.
Our Safety Training department is seeking a
Senior Training Development Specialist to contribute to the development of the overall learning strategy in the Safety Division. This is based on competency profiles and training needs analysis. The role leverages sound instructional design methodologies to develop training strategies that support complex work and processes. The position is responsible for facilitating continuous improvement through the design and development of effective and efficient training programs and solutions.
What will I be doing?
- Develops and implements training plans in conjunction with the Manager, Safety Training and Development; responsible for all aspects of training including project management, needs assessment, design, development and updating of training materials; designs all training programs of new and existing employees, including implementation and evaluation; coordinates and tracks training, post training supports; maintains up-to-date training records and ensures training programs are updated, as necessary; develops, facilitates delivery, and evaluates rail safety training programs.
- Designs and develops blended learning solutions that include both live and virtual training programs and learner supports: user guides, job aids, communities of practice and other methods to support rail safety.
- Coordinates and maintains the collection of documentation; champions the use and updating of job aids (i.e. site plans, checklists).
- Administers the Learning Management System (LMS) platform and manages the learning paths for each team member; research new and emerging learning technology and recommends feasible solution based on requirements, timelines, and costs.
- Develops an evaluation system to measure the effectiveness of quality programs; creates, monitors, and analyzes quality reports to identify areas of development and improvement in the quality key performance indicators.
- Collects and compiles statistical quality data; utilizes management information to assess productivity, quality measures and performance trends and evaluate adequacy of quality assurance standards; analyzes data to identify areas for improvement in the quality system; facilitates post-incident improvement sessions and any resulting discussions from the meetings; facilitates cross-functional discussions in service recovery improvement initiatives; supports and facilitates the development of quality assurance and data reports; prepares reports to communicate outcomes of quality activities.
- Designs, and delivers training programs, technical and soft skills, identified in Safety’s training strategy including determining instructional methods (e.g. individual training, group instruction, lectures, demonstrations, conferences, or workshops) and developing teaching aids and training materials (e.g. handbooks, multimedia visual aids, computer tutorials, simulations).
- Creates aesthetically pleasing content that aligns to Metrolinx’s visual branding standards; develops a variety of media such as graphics, video, audio, edit photorealistic imagery, and animations to create engaging content by using rapid e-learning authoring tools, presentation tools, and desktop publishing tools.
- Documents internal audits and other quality assurance activities; drafts quality assurance policies and procedures; interprets and implements quality assurance standards; devises sampling procedures and directions for recording and reporting quality data; reviews the implementation and efficiency of quality and inspection systems; investigates complaints and non-conformance issues.
- Acts as a mentor for junior staff by sharing best practices of creating training materials and development solutions; interprets and applies Adult Learning Theories to the work.
What Skills and Qualifications Do I Need?
- Completion of a postsecondary degree in, Adult Learning, Education or a related discipline – or a combination of education, training and experience deemed equivalent.
- Demonstrated progressive experience responsible for instructional design, training adults, and applying learning theory experience. Experience in Change Management or Project Management would be an asset. Experience in the transit industry an asset. Experience in a government agency an asset.
- Certified Training and Development Professional (CTDP), Canadian Human Resources Professional (CHRP), or Certified Human Resources Leader (CHRL) designations are an asset.
- Expertise in applying adult instructional/learning theories and principles, training methodologies and instructional design methodologies.
- Experience developing training strategies and plans for a large organization with multiple stakeholders.
- Experience designing, developing, and delivering training programs related to customer service and customer care.
- Written communication skills to design and write creative, high-impact content for training programs.
- Verbal communication skills to collaborate with a variety of staff across Metrolinx and to deliver dynamic and engaging training programs to CPG staff.
- Experience performing training needs assessments using a performance consulting, which identifies training or other appropriate intervention.
- Experience using performance analytics to measure training program success.
Don’t Meet Every Requirement?
If you’re excited about working with Metrolinx but your past experience doesn’t quite align with every qualification of this posting, we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team.
We invite all interested individuals to apply and encourage applications from members of equity-deserving communities, including those who identify as Indigenous, Black, racialized, women, people with disabilities, and people with diverse gender identities, expressions and sexual orientations.
Accommodation
We value the unique skills and experiences each person brings to Metrolinx and are committed to creating and maintaining an inclusive and accessible environment. We are committed to the requirements of the Accessibility for Ontarians with Disabilities Act so if you require accommodation during the hiring process, please let our Recruitment team know by contacting us at: 416-202-5601 or email hr.recruitment@metrolinx.com .
Application Process
All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time-sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate.
For Internal applicants, with the recent implementation of the Internal Mobility Policy, the internal recruitment process has changed for non-union roles. Candidates must be in their current role for 12 months prior to applying for another role and each applicant must be in good standing (not participating in a Performance Improvement Plan). Please review all provisions of the policy before submitting your application.
Should it be determined that any background information provided is misleading, inaccurate or incorrect, Metrolinx reserves the right to discontinue with the consideration of your application.
We thank all applicants for their interest, however, only those selected for further consideration will be contacted.
WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.
