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Job Summary
The AVP, Learning and Development will be responsible for leading the design and execution of organizational learning strategies and talent development programs partnering closely with corporate support functions and business divisions to develop learning programs that align with their business objectives. This includes assessing training needs and developing and delivering training solutions that drive strategic business objectives.
This role is also responsible for effectively managing the Company’s compliance training program, resource allocation and budgeting, collaborating with other departments, and ensuring training initiatives align with organizational goals. Key responsibilities also include managing the company’s learning management system, managing a team of trainers and instructional designers, developing training materials, facilitating sessions, managing onboarding processes with a training component, and staying current on training trends and methodologies.
Essential Duties and Responsibilities
- Leads the design and execution of organizational learning strategies and talent development programs partnering closely with corporate support functions and business channels to ensure learning programs and training solutions help drive strategic business objectives.
- Engages with business leaders and stakeholders to proactively identify training gaps, gather feedback and ensure alignment of learning initiatives with business and/or department priorities.
- Ensures adherence to the company’s training policy including management of the company’s compliance training program.
- Effectively manages a team of instructional designers, trainers and external training content providers including providing ongoing feedback, coaching, and effective oversight.
- Effectively selects and manages external training vendor relationships, including training development software providers and training content providers.
- Ensures the effective administration of the company’s learning management system, including the delivery and tracking of learning activities, completion of curriculums, and generation of accurate reporting to analyze training trends and validate overall compliance and training effectiveness.
- Presents training program overview and report on compliance training progress to internal and external stakeholders on a periodic basis.
- Manages budget and allocation of resources to meet the training development and delivery needs of internal clients.
- Designs and develops training courses and provide guidance to team members that develop and deliver training create engaging learning material and courses.
- Performs other duties as assigned.
Position Requirements
Education
- Bachelor’s degree or equivalent learning and development experience required.
Experience
- Minimum 10 years’ experience in a learning and development role; minimum 5 years’ experience managing a learning and development function
- Minimum 4 years’ experience in mortgage industry specific training
- Proven track record of effective program management and process improvement
- Experience with learning management systems and program automation
Functional/Technical Skills
- 5+ years experience managing a function responsible for enterprise learning development, performing needs assessments, performance consulting, and compliance training program support
- Demonstrated ability to translate business needs into effective learning solutions, with strong stakeholder engagement and partnership skills.
- Ability to thrive in a fast-paced environment, managing multiple priorities and
- Demonstrated competency in instructional design and development of web-based training modules
- Strong training presentation skills
- Outstanding written and oral communication skills
- Self-starter capable of working independently
- Expert level knowledge of Microsoft suite of products including Word, PowerPoint, Excel, Outlook and Teams
- Experience working effectively as part of a small team
- Ability to thrive in a fast-paced, high-pressure environment
- Experience with project management and budgeting
- Proficiency in Learning Management Systems (LMS)
Environmental/Physical Demands
Work is typically performed in a standard office environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sustain predictable work attendance, communicate with others, frequently required to stand, walk, sit, and use arms, hands and fingers to reach, handle or touch. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. Pursuant to the Americans with Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of an employee. The Company reserves the right to amend or modify this document at any time and without notice.
Benefits
Our benefits package includes 3 comprehensive Cigna or Kaiser medical plans, dental, and vision insurance. We provide short term and long-term disability insurance, basic life insurance, 401(k), and 11 employer paid holidays. In addition, we offer supplemental benefits to include life insurance, critical illness and accident plans.
Planet Home Lending does not accept unsolicited resumes or candidate submissions from recruiters or employment agencies. In the absence of an enforceable, fully executed agreement for a specified position, Planet Home Lending has no obligation to pay any compensation or recruiter fee of any kind. In the event a recruiter, agency or other similar third-party submits a resume or candidate without a valid binding agreement, Planet Home Lending explicitly reserves the right to pursue and hire those candidate(s) without any obligation or compensation to the referring party. Any unsolicited resumes, referrals, or candidate submissions, including those communicated to a member of the Human Resources team or a hiring manager, shall be deemed the property of Planet Home Lending. If you or your agency would like to be considered as a future recruiting partner, please email HR-Recruiting@planethomelending.com.
