The job holder will support the delivery of the Company’s key business objectives through the delivery of their key accountabilities as follows:
- Design and deliver comprehensive onboarding programmes for new starters with product knowledge, clinical education, and selling skills, which accelerate time to competence.
- Develop learning interventions to build advanced capability in insight led, value-based conversations using our chosen selling model.
- Collaborate with regional sales leaders to provide in field support to embed skills through observation, feedback and coaching, tracking and documenting individual skill development.
- Conduct skills gap analyses and create engaging and effective ongoing learning interventions both in-person, via eLearning and live virtual delivery.
- Adapt learning interventions to reflect role and regional needs, different customer segments and evolving market conditions.
- Measure and report on the impact of all learning interventions.
- Collaborate with marketing, medical affairs, and sales leadership to develop training interventions for sales conferences and other events ensuring training materials are accurate, compliant, and up to date.
- Ensure the field force is prepared to position new product launches effectively and differentiate against competitors.
- Support the Head of L&D and collaborate with HR, to integrate learning with wider initiatives to support succession planning and talent development.
- Ensure all training adheres to regulatory and company compliance standards.
- Occasional involvement with the recruitment process for relevant field roles (e.g. developing and conducting role play exercises).
- To ensure professional knowledge and skills are kept updated by actively participating in learning opportunities and continuing ongoing professional development.
- This job description and person specification is provided as a guide to the main duties and responsibilities of the post. The post-holder is required to work flexibly and to undertake such other duties as may be reasonably required.
KEY COMPETENCIES
Communication Excellence
Listens actively and demonstrates an understanding of the views of others and communicates in a realistic and practical manner using appropriate language. Is able to convey complex ideas clearly, uses emotional intelligence to adapt style to diverse audiences and inspire confidence.
Learning Design and Delivery
Applies adult learning principals to design learning-based interventions using multiple formats including face to face and digital/virtual delivery and through field coaching methods.
Facilitation and Coaching
Creates interactive learning sessions which engage group participants of various sizes, from small groups to large audiences at internal sales conferences. Provides constructive feedback that builds confidence and capability leading to behavioural change.
Creativity and Analytical Thinking
Able to generate and put into practice new ideas or approaches for learning and development, commercial or organisational benefit. Always focusing on continuous improvement. Is able to understand, link and analyse data and information to identify the learning needs, develop options and support sound decision making and actions.
Planning and organising
Is able to organise own time effectively, creates own work schedules, prioritises, prepares in advance and sets realistic timescales. Has the ability to visualise a sequence of actions needed to achieve a specific goal and how to estimate the resources required. Takes the initiative to identify opportunities or solve problems, taking personal accountability to deal with issues that arise reactively. Able to be pro-active and think strategically to deliver results and/or avoid issues in the long term.
Adaptability
Adjusts plans quickly in response to new priorities within the business, responding quickly whilst maintaining excellence in standards.
Strategic Alignment
Ensures all training is developed to motivate others to deliver results in line with the business objectives and market opportunities. Is a visible and accessible role model who reflects company values.Provides clarity regarding KPI targets, standards and performance expectations and provides the resources and support others need to deliver. Monitors performance and takes appropriate action to tackle poor performance whilst taking accountability for delivering results themselves.
Stakeholder Management
Builds trusted relationships with senior stakeholders in Sales Leadership, Marketing, HR, Medical Affairs and Commercial Excellence.
Influence and Credibility
Has the personal presence, credibility, authority and impact to positively influence people at all levels of the business. Uses emotional intelligence to influence others to achieve positive outcomes in their areas of expertise. Gains support for ideas and motivates others to advance the objectives of the organisation and influence outcomes. Is able to present key points of an argument persuasively, negotiate and convince others. Remains calm during periods of high intensity.
Resilience and Diplomacy
Navigates complex relationships and competing priorities and communicates with tact and respect, ensuring alignment and collaboration without conflict.
Managing and developing performance
Focuses on the effectiveness of the organisation and improving business performance through influencing positive changes to people competence and capability through developing knowledge, skills, coaching and mentoring. Is able to inspire individuals to give their best to achieve a desired result and maintains effective relationships with individuals and the team as a whole, to ensure that the team is equipped to achieve objectives set according to meet the overall business need.
Qualifications and Experience
- CIPD or relevant qualification in teaching or adult learning would be an advantage
- Solid knowledge of the sales process with previous field sales training and coaching experience within the medical device or pharmaceutical industry.
- Relevant experience within the wound care market in either sales, L&D or a training role will be an advantage.
- Proven experience of coaching and developing sales representatives and delivering training programs
- Ability to adapt in a fast-paced work environment; must be a high-energy and a motivated self-starter
- Strong technical proficiency in presentation design, Microsoft PowerPoint, Word and Excel with the ability to learn complex systems quickly
Willingness to travel nationally as required with frequent overnight stays
