At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com
Job Function
Customer Management
Job Sub Function
Internal Customer Service Training
Job Category
Professional
All Job Posting Locations:
Orlando, Florida, United States of America, Phoenix, Arizona, United States, Pittsburgh, Pennsylvania, United States of America, Raleigh, North Carolina, United States
Job Description
Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.
Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.
Learn more at https://www.jnj.com/innovative-medicine
We are searching for the best talent for a Training Specialist to be in Pittsburgh, PA, Raleigh, NC, Phoenix, AZ, or Orlando, FL.
Purpose
The Training Specialist is someone who is passionate about learning & development, excels in presenting & facilitating training sessions and has strong skills in creating engaging training materials. This person is responsible for organizing and implementing the training of program positions that align with the business and program strategies so that the skills and performance of employees meet the organization’s current and future needs.
Responsibilities
- Conduct in-person and virtual training sessions for employees, clients, or stakeholders
- Design, coordinate, and implement training materials, such as handouts and guides, and activities to meet the needs of the organization
- Evaluate the effectiveness of training programs and provide feedback to management
- Collaborate with subject matter experts to ensure content accuracy and relevance.
- Ensure learning outcomes by facilitating, encouraging participation, building learner motivation, and delivering constructive feedback
- Analyze employee performance data to identify areas of improvement
- Develop customized training programs to address identified needs and organizational goals.
- Create reports on training activities and progress
- Conduct research on best practices in training and development
- Maintain a database of training materials and resources
- Ensure good relationship and communication with management team, ensure all training programs match the requirement of organization and work
- Prepares training materials for upcoming sessions. Ensures that an adequate supply of manuals is always on hand. Prepares educational documents related to workflows and enhancements.
- Work closely with management, HR, and other departments to align training initiatives with company objectives.
- Support cross-functional teams by providing training-related expertise.
- Travel to PSC locations as required to deliver on-site training programs (up to 25%)
- Performs other related duties as required
Required Qualifications:
- Associate or bachelor’s degree in related field
- A minimum of 3 years’ experience with learning or talent and development
- Excellent verbal and written communication skills
- Strong presentation skills
- Ability to design and implement effective training and development programs
- Knowledge of adult learning principles and instructional design methodologies.
Preferred Qualifications
- Prior experience in pharmacy, HUB service provider, or the healthcare industry, pertaining to training initiatives
- Experience with Learning Management Systems (LMS)
- Adept with a variety of multimedia training platforms and methods
- Ability to evaluate and research training options and alternatives
- Familiarity with e-learning development and virtual training platforms (e.g., Zoom, Microsoft Teams).
- Certification in training or instructional design (e.g., CPTD, ATD).
- Extremely proficient with Microsoft Office Suite and related program software
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.
Required Skills
Preferred Skills:
Adult Learning Theory, Analytical Reasoning, Business Behavior, Coaching, Communication, Cross-Functional Collaboration, Curriculum Development, Customer Support Operations, Customer Support Trends, Customer Training, Data Reporting, Execution Focus, Facilitation, Training Administration, Training Delivery Methods, Training Needs Analysis (TNA), Training People
