About The Role
ChronicCareIQ is looking to add a Content and Learning Systems Specialist to build, manage, and optimize both our Support Platform and Learning Management System (LMS).
This person will own content creation (documentation, videos, training modules) and system implementation (LMS + support tool setup, structure, and ongoing management).
The role ensures scalable, high-quality training and support experiences for both customers and internal teams.
Key ResponsibilitiesImplement and Administer Systems:
- Lead rollout, configuration, and management of the Support Platform (e.g., Zendesk) and LMS.
- Ensure integration, reporting, and scalability.
Create and Maintain Content:
- Develop all support and learning content — written guides, SOPs, help center articles, onboarding materials, and videos.
- Keep materials current with product updates.
- Ensures new or updates to the product are thoroughly documented and shared through training with crossfunctional teams.
Design Training and Enablement:
- Build structured learning paths and hybrid (selfserve + guided) programs.
Project and Process Management:
- Coordinate tool rollouts, track deliverables, and implement content governance processes.
Build and execute a unified community strategy that advances CCIQ’s growth, user adoption, and retention targets.
Manage and coordinate multiple industry-specific newsletters, leveraging AI tools to collect, curate, and summarize high-quality content tailored to our target audience.
Analyze training data to identify patterns and optimize adaptive learning paths tailored to each user’s needs.
Create and manage creating customer facing videos using AI for campaigns and training initiatives.
Ideal Candidate
Experience: 2 to 5 years; junior to mid-level contributor.
Skills: LMS administration, support platform setup, content creation, training design, light project management.
Background: Teaching/training or technical writing preferred. SaaS or healthcare experience is a plus.
Traits: Organized, systems-minded, and able to translate complex processes into simple, teachable content.
Adaptable team player with a proven ability to adjust to shifting priorities and departmental goals.
Versed in systems such as HubSpot, JIRA, Zendesk
First-Year Deliverables
- Implement and launch Support Platform and LMS.
- Create a centralized knowledge hub (support + learning).
- Develop foundational documentation and training modules.
- Establish content maintenance and versioning process.
- Prepare both platforms for future AI/chatbot integration.
