Are you a library assistant who loves helping people find answers, solve problems, and feel supported — but ready for a new chapter outside the library?
Join a small, fast-growing startup making a real difference in the lives of underserved seniors. EZ Health helps older adults navigate the complex healthcare system so they can stay healthy, independent, and out of the hospital.
We’re looking for compassionate, resourceful problem-solvers and natural helpers to join our team as Health Guides.
You don’t need prior healthcare experience — we’ll teach you everything you need to know about Medicare, senior services, and care coordination.
Why this role is unique
You’ll work directly with the founders, experienced entrepreneurs who previously scaled a healthcare business to over $3.4B in value. This is a unique opportunity to be part of a startup from the ground up, with significant room to learn, grow, and make an impact as we expand.
What you’ll do
In this role, you’ll work with a group of clients over the phones. We’re looking for people who can
- Understand clients: listen deeply and build trust with older adults who feel lost in the healthcare system.
- Educate and empower: help clients understand their Medicare benefits, care options, and community resources.
- Solve problems: help seniors access affordable meals and transportation, find specialists, or understand options to stay independent. When formal support isn’t available, we get creative: we find volunteers on Facebook Marketplace, we reach out to churches and nonprofits, etc. However we can help, we find a way.
- Collaborate: work with doctors, insurers, and social services to make sure every client gets the support they need.
Who are you
As a Library Assistant, you already know how to listen carefully, research thoroughly, and explain clearly — skills that translate perfectly into this role.
Now, instead of helping patrons find research or information, you’ll help seniors find the care and support they need to live healthier, more independent lives.
We also believe that ‘healthcare outsiders’ make great guides. At EZ Health, we want to act and sound different than most of healthcare - just direct, clear communication, no confusing lingo and jargony buzzwords. Don’t worry, we’ll teach you what you need to know so you’re well-prepared.
You might be a great fit if you:
- Are warm, empathetic, and great at explaining complex topics in simple terms
- Enjoy connecting with older adults and helping them feel understood
- Are organized and comfortable managing multiple priorities
- Have strong written and verbal communication skills
- Are tech-savvy (comfortable using Google Docs, Sheets, and basic online tools)
- Thrive in fast-paced, ever-evolving environments
- Love solving problems and learning on the go
Note: This role involves speaking with clients over the phone for part of the day. If your background is a match, we may ask for a brief audio sample as part of your application.
Preferred Experience
- Experience as a Library Assistant or community program staff
- Bachelor’s degree
- Some familiarity or interest in learning about Medicare, Medicaid, or senior services (we’ll train you!)
Details
- Work location: 100% Remote
- Job type: Contract (20–40 hours per week)
- Schedule: Daytime hours, no weekends
- Benefits: Flexible schedule, professional development support
A New Way to Make an Impact
If you’ve ever wished your organizational and research skills could help people in a more personal, meaningful way — this is your chance.
At EZ Health, you’ll still be helping people find answers every day — just in a different kind of library: one that helps seniors stay healthy and independent.
Job Types: Full-time, Part-time
Pay: $30.00 - $40.00 per hour
Expected hours: 20 – 40 per week
Benefits:
Application Question(s):
- What university did you earn your bachelor’s degree from?
- What was your major and overall GPA?
- Please list one standardized test you have taken and your score. (Examples: SAT, ACT, GRE, LSAT, GMAT, MCAT)
- This role is a 1099 contractor role with no benefits at the moment ($30-40/hr). Are you still interested?
Work Location: Remote
