We are changing the way Higher Education operates, but in order to succeed in that mission we need to set up our customers for success, too. That’s where a User Ed Associate comes into play: This associate will help create the tools our customers need in order to not only adopt our products — but to become power users and product champions who can’t imagine doing their jobs without Coursedog.
Our User Education Associate has many responsibilities from testing product functionality and designing and building content, to improving the learner experience and enabling other teams to do the same. You will work closely with colleagues in Customer Success, Product, Engineering, Marketing, Operations, and Sales to improve the overall user experience.
We are looking for a team member who is as comfortable leveraging AI and other digital tools to build training materials as they are adept at creating video tutorials, hosting webinars, reviewing/updating articles and applying critical thinking to ensure accurate, thorough, and engaging content. We are looking for someone who understands that the educational materials we share with customers make a statement that goes beyond basic product knowledge – someone who is driven to build best-in-class tools that engender customer confidence.
- Develop and Maintain Digital Training Materials: Create, update, and manage digital training assets such as instructional videos, in-app guidance (e.g. tooltips, walkthroughs), and interactive learning modules to support user adoption and success.
- Enhance Knowledge Base Content: Partner with cross-functional teams to maintain and improve our Knowledge Base (recently migrated to Salesforce Service Cloud), ensuring information is accurate, up to date, and user-centric. Support post-migration cleanup and address documentation gaps.
- Help Facilitate Customer Webinars: Collaborate with Marketing and Product teams as needed to plan and deliver webinars that educate and engage customers, drive product adoption, and highlight new features or best practices.
- Support End-User and Admin Training Strategy: Assist in the development and upkeep of all educational content for end users and administrators. This includes release notes, user guides, training decks, LMS courses, and other assets aligned to the overall learning strategy.
- Design and Deliver Effective Training Solutions: Partner with internal stakeholders to identify learning needs and design scalable training programs. Develop content for a variety of delivery methods, including virtual asynchronous and synchronous modalities.
- Support the Launch and Optimization of a New LMS: Contribute to the rollout, ongoing management, and continuous improvement of a new Learning Management System serving both internal team members and external customers.
- Collaborate with Marketing and Sales on Product Education Initiatives: Work closely with Marketing and Sales to support customer-facing campaigns, product messaging, and enablement materials that require in-depth product knowledge and instructional clarity.
- Deeply Understand the Coursedog Platform: Maintain a comprehensive understanding of the Coursedog platform and product suite to ensure training content and communications are accurate, effective, and aligned with product capabilities.
- Measure and Communicate Impact: Track the performance and adoption of educational content. Report insights, usage trends, and outcomes to key stakeholders, recommending enhancements based on data and learner feedback.
- Contribute to Online Community Engagement: Manage online customer community forums to foster knowledge sharing and community-driven support. Surface key takeaways, best practices, and emerging trends to inform content creation and continuous training and onboarding improvement.
- Education & Experience: Bachelor’s degree with 1–4 years of experience designing and delivering educational or training content, ideally within a SaaS or product-focused environment.
- Content Development & Communication: Proven ability to create high-quality, professional training materials across various formats. Strong written communication and presentation development skills.
- Cross-Functional Collaboration: Demonstrated success working cross-functionally with Product, Marketing, Customer Success, and other stakeholders to drive shared outcomes and execute on deliverables.
- Data-Driven Mindset: Strong analytical orientation with a bias for action. Demonstrated ability to track, interpret, and apply insights to inform strategic prioritization decisions around data to optimize content strategy, prioritize training needs, and assess impact.
- Customer-Centric Focus: Deep commitment to user experience and client success. Must possess a customer-centric mentality; Operating with integrity, meticulous attention to detail, and a desire to exceed stakeholder expectations.
- Instructional Design Fluency: Working knowledge of instructional design best practices and modern enablement strategies. Keeps current with trends in digital learning, customer education, and user enablement.
- Time Management & Execution: Excellent organizational and project management skills with the ability to balance multiple priorities in a fast-paced, remote-first environment.
- Builder’s Mentality: Self-starter with a passion for building scalable programs, content, and enablement infrastructure from the ground up.
- Industry & Platform Familiarity (Preferred):
- Prior experience in the Higher Education sector is a strong plus
- Familiarity with Learning Management Systems (LMS), Knowledge Bases, Digital Adoption Platforms, Salesforce Service Console, and emerging AI tools is advantageous
- Understanding of SaaS business models and the product/technology landscape is preferred
Healthcare, Dental & Vision
We follow a fixed contribution model to ensure equity and transparency. Each employee receives the same annual dollar amount to allocate toward their medical, dental, and vision coverage. This empowers you to select the plan that best meets your needs — whether it’s a base-level plan or a more comprehensive option.
Depending on the selected coverage level, the company covers:
- Employee-only coverage: 99% to 55% of monthly premiums
- Employee + dependents: 77% to 43% of monthly premiums
We proudly partner with Aetna and Guardian, and offer access to best-in-class wellness perks including:
- Spring Health (mental health support)
- XP Health (vision benefits)
- Carrot Fertility (family planning)
- One Medical (primary care)
We also support pre-tax savings through Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
Retirement Planning
To support long-term financial health, we offer a 401(k) plan from day one of employment.
Beginning January 1, 2026, we’ll provide a 4% employer match on your annual salary (subject to federal limits) for employees contributing to a tax-advantaged retirement account.
Paid Time Off
We trust our employees to manage their time responsibly. That’s why we offer an unlimited Paid Time Off policy — because flexibility and balance are critical for sustained excellence and personal well-being.
Remote-First Since Inception
We were built for distributed work. Our culture emphasizes flexibility over rigidity, outcomes over hours, and transparency over gatekeeping. We are committed to being a remote-first organization indefinitely, empowering you to work where and how you thrive best.
Equity
As a valued contributor to our collective success, you’ll participate in the upside. All employees are granted equity in the company, with vesting aligned to your role and tenure. Equity grants are reviewed and adjusted with promotions to reflect your evolving impact.
Paid Parental Leave
We proudly support working parents with industry-leading benefits.
- Primary caregivers are eligible for 12 weeks of paid leave
- Secondary caregivers receive 6 weeks of paid leave
This time is fully paid and available to all eligible employees regardless of gender or family structure.
Our mission is to break down barriers to opportunity for students.
Coursedog provides higher ed with modern technology solutions – empowering institutions, students, and communities across the globe.
Coursedog's founding story is rooted in the desire to help students achieve their highest goals. In 2018, Coursedog's co-founders and then college students, Justin Wenig and Nick Diao, were frustrated by how difficult it was to get into the classes they needed to graduate on time. After speaking with higher education provosts and registrars to better understand how academic scheduling works, they came away with a vision that permeates the company today.
Coursedog has raised $113M total capital as a remote-first, hyper-growth startup currently backed by JMI Equity, and with past investments from YC and First Round Capital. We were recently ranked in Forbes top 500 US startup employers and our employee engagement scores rank in the top 5% of tech companies.
