VP of Operations & Training

Stacked • Full-time • Barrie, ON, CA • 5m ago

About Stacked Pancake & Breakfast House:

Stacked is one of Canada’s fastest-growing breakfast restaurant brands, with over 140+ locations across the country. We’re built on good food, great people, and a commitment to delivering warm, unforgettable guest experiences. Our Head Office is located in Barrie, Ontario.

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Position Summary:

The Vice President of Operations & Training is a strategic leadership role responsible for shaping and executing the overall operations and training strategy across all franchise locations. This executive will lead a high-performing team, including the Director of Operations and the Director of Training, ensuring alignment with brand standards, growth initiatives, and a best in-class guest experience.

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Key Responsibilities:

Strategic Leadership

Develop and implement the long-term operational and training strategy in alignment with organizational goals.
Collaborate with executive leadership to drive innovation, streamline efficiencies, and optimize franchise support.
Monitor industry trends and competitive landscape to ensure Stacked remains a leader in guest experience and operational execution.

Operational Excellence

Oversee and support the Director of Operations in maintaining brand standards, operational KPIs, and profitability across all locations.
Identify and resolve systemic operational challenges; create scalable solutions that support rapid growth.
Lead initiatives to improve guest satisfaction, quality assurance, and cost control.

Training & Development

Guide the Director of Training in designing, enhancing, and implementing training programs for new franchisees, managers, and front-line staff.
Ensure training materials are current, engaging, and aligned with brand expectations.
Foster a culture of continuous learning and development to elevate performance and retention.

Franchise Relations & Support

Build strong relationships with franchisees by providing consistent, high-level support and guidance.
Act as a key liaison between corporate leadership and field operations to ensure seamless communication.

Team Leadership

Coach, mentor, and develop direct reports to achieve their full potential.
Promote cross-departmental collaboration to drive accountability, engagement, and innovation.

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Qualifications:

10+ years of progressive leadership experience in restaurant operations, ideally within a franchise model.
Proven success in managing multi-unit operations and cross-functional teams.
Strong understanding of training program development, adult learning principles, and instructional design.
Excellent communication, leadership, and strategic thinking skills.
Ability to thrive in a fast-paced, entrepreneurial environment.

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Why Join Stacked?

Be a part of a growing Canadian brand with a strong identity and loyal customer base.
Work with a passionate team dedicated to delivering exceptional guest experiences.
Help shape the future of one of Ontario’s most recognizable breakfast brands.

Job Types: Full-time, Permanent

Benefits: