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Administer and maintain the LMS Platform, including user accounts, course assignments, and system configurations.
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Monitor and ensure data accuracy, troubleshoot technical issues, and coordinate with vendors or IT for system updates and enhancements.
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Upload, test, and manage eLearning content, instructor-led training, and blended learning programs.
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Create learning paths, certifications, and curricula aligned with organizational goals.
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Collaborate cross-functionally to develop e-learning content.
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Generate and distribute reports on completion, learning progress, and compliance metrics.
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Analyze data to identify trends and recommend improvements in increasing learning effectiveness and adoption.
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Provide technical support to learners, instructors, and internal stakeholders.
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Develop user guides, FAQs, and training materials to promote LMS adoption.
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Manage the LMS mailbox and support tickets.
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Ensure training records meet regulatory and organizational compliance standards.
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Conduct regular audits to maintain system integrity and performance.
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Partner with the People Team, L&D, IT, and business units to support learning initiatives and system integration.
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Participate in LMS-related projects, including upgrades, migrations, and new feature rollouts.
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Manage end-to-end session logistics, including registration setup, participant tracking, recording management and attendance monitoring.
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Coordinate and send session invitations, reminders, and follow-up communications.
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Set up classes and learning events in the LMS and Microsoft Teams, ensuring smooth access and functionality.
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Distribute post-session feedback surveys and compile responses for analysis and reporting.
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Maintain accurate records, documentation, and learning resource materials.
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Performs other related duties as assigned to support team objectives and organizational goals.
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Serve as a point of contact for facilitators, participants, and managers regarding session details and troubleshooting.
