About Wynn Al Marjan Island
On schedule to open in the United Arab Emirates in early 2027, Wynn Al Marjan Island has been created as an opulent and entertaining beachside destination for discerning guests to play and relax. Located less than 50 minutes from Dubai International Airport, this integrated resort offering 1,530 rooms and suites, 22 restaurants and lounges, a theatre, nightclub, and five-star spa is currently under construction on a picturesque island that gracefully curves into the Arabian Gulf.
About The Position
The Head of Learning & Development plays a pivotal role in shaping the culture and talent readiness of Wynn Al Marjan Island. As a strategic partner to the Senior Vice President – People & Culture, this role is responsible for leading the design, digitalization, and execution of all learning initiatives during the pre-opening and opening phases. By embedding a culture of continuous learning, service excellence, and innovation, the Head of L&D ensures that every team member embodies the luxury standards of the Wynn brand. A key focus of the role is driving digital transformation of the function through the implementation of a state-of-the-art Learning Management System (LMS) that empowers scale, personalization, and measurable impact.
The Primary Duties And Responsibilities Of This Role Are
- Shape the L&D Strategy: Lead the overarching learning and development strategy for the pre-opening and opening phases, ensuring alignment with business goals, luxury standards, and the People & Culture vision.
- Drive Cultural Transformation: Act as a custodian of Wynn’s service culture, embedding values and behaviors that support authenticity, excellence, and innovation.
- Learning Needs & Analytics: Conduct property-wide learning needs analyses and leverage data insights from the LMS to identify, prioritize, and address organizational capability gaps at scale.
- Digital Learning Ecosystem: Champion the digitalization of learning through a next-generation LMS, ensuring scalable delivery of personalized learning paths, mobile learning, and performance tracking.
- Innovative Learning Design: Oversee the design and delivery of engaging training solutions, including simulations, case studies, digital content, gamified modules, and immersive experiences.
- Leadership & Operational Excellence: Partner with department heads to develop technical, leadership, and customer-centric training that prepares large-scale teams for operational readiness.
- Organizational Development: Serve as an internal consultant to address broader talent and cultural development needs, supporting succession planning and leadership pipelines.
- Governance & Measurement: Establish clear metrics for learning effectiveness, compliance, and ROI; provide regular reporting and insights to the SVP People & Culture and executive leadership.
- People Leadership: Lead, inspire, and develop a team of L&D professionals, fostering a collaborative and innovative environment that reflects Wynn’s culture.
- Cross-Functional Representation: Represent Learning & Development in enterprise-wide initiatives, ensuring learning is embedded as a strategic driver across all functions.
About You
The ideal candidate for this position will have the following experience and qualifications:
- Bachelor’s degree in Business, Education, Human Resources, or a related field (preferred).
- Proven experience managing learning strategies in large-scale organizations with strong exposure to complex and high-volume operations.
- 10+ years of progressive experience in learning, organizational development, or large-scale hospitality operations.
- 5+ years in a senior management capacity within luxury hospitality, gaming, or related industries.
- Experience with Leading Quality Assurance and Forbes Five-Star service training is a strong plus.
- Track record of leading digital learning transformation through LMS adoption and integration.
- Strong expertise in adult learning theory, instructional design, and innovative learning methodologies.
- Exceptional communication, facilitation, and stakeholder management skills.
- Ability to thrive in high-volume, fast-paced, and complex environments.
- Professional presence, cultural sensitivity, and unwavering commitment to confidentiality.
- Flexibility to work evenings, weekends, and holidays as required in a pre-opening environment.
About Wynn Al Marjan Island’s Benefits
We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and as well as life insurance, incentive programs, and other employee benefits. The result is a package that makes this role highly attractive to outstanding applicant s seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.
